Urban Air Trampoline and Adventure Park Reviews Summary

Attractions and Activities

Pros:

• "The trampoline area is enjoyable on its own, but there are also a variety of other things to do that aren’t just jumping around, including go karts and laser tag."
• "So much to offer for all ages trampolines, wall climbing, laser tag, go-karts, and much more."
• "Amazing place with numerous trampoline sections that have their own thing going on. Add a sky rope course, and an arcade, indoor go-karts and laser tag and this place has it all."
• "There are so many options when it comes to fun when you come and play here - plus, go karts!"
• "Everyone had a blast on the ropes course and zip line, but without a doubt our favorite activity was the go karts!"
• "They have a double decker go kart track that my 5-year-old was able to ride which was really nice for him to get the experience."
• "There are trampolines, sky rail, obstacle courses, climbing, laser tag, go-karts which are run on batteries so they are clean and quiet!"

Cons:

• "Overall 100 bucks for 2 hours and everything has 30 min waits and no staff control people running everywhere absolute crazy."
• "The place has many activities, but the waiting time is terrible."
• "One lap go-carts only after a 40 min wait twice, lazer tag was not calibrated or did not work, bullying along with rude comments constantly stated to children from other older children."
• "This place is not cheap, especially for a family of six, and we were only able to enjoy about six activities each because of the long lines."
• "The facility offers a large variety, but when busy the wait for the items is excessive 30-40 minutes per attraction which made the visit less enjoyable."
• "All of the attractions are smaller in size and ALL have long waits."
• "The main attraction (go carts) can be an extremely long wait, sometimes in excess of 30 minutes during busy times."

Staff and Service

Pros:

• "Johndel was awesome!! Always smiling, and great with the kids!!"
• "The employees were so friendly."
• "Priscilla and Aizaer were AMAZING! My son is Autistic and they took great care of me."
• "I visited today for a few hours and was constantly seeing an employee named Rhys helping out in the whole park."
• "The staff were all very friendly."
• "Keymara was another staff member that had a sweet smile, and very kind!"
• "All the staff if friendly and helpful."

Cons:

• "Service is super slow and there is seriously no smiling employees."
• "Employees are extremely rude and disrespectful."
• "The staff for the go karts is ridiculous."
• "No one is friendly at all which makes it all 10x worse."
• "The girl watching the rock climbing area had a very bad attitude."
• "The staff is horrible. They are all super young and seem to socialize over working."
• "The staff were rude, the manager was not professional at all."

Cleanliness and Organization

Pros:

• "We found Urban Air to be clean and well organized."
• "The bathrooms were very clean."
• "The place was seriously clean!"
• "The facility is very clean and neat."
• "As for the trampolines and arcade area, it was very clean."
• "I was impressed by the cleanliness of the entire facility including the bathrooms."
• "Beautifully laid out place to bring kids and feel comfortable. Great staff and very welcoming."

Cons:

• "We never clean out the foam or ball pits."
• "The food area was a total mess."
• "Over-priced and unclean."
• "Totally unorganized chaos! Kids employed by this place BSing with each other, people line cutting, confusing abounds."
• "Good attractions don’t mean anything. This place was so poorly run."
• "The majority of the facility is the Go Carts. The track takes up 50% of the place. Think of Sky Zone but only 1 or 2 trampolines in a small section with very limited options. The food is low quality and the teenagers they hire to work there are rude and don't care."
• "The room was small."

Value and Pricing

Pros:

• "The food was actually good too. I was able to feed 7 kids and two adults for around 60 dollars."
• "We stayed for 6 hours so we definitely got our money's worth."
• "Very nice place to have a membership at because there’s fun to be had at all ages!"
• "The pizza was great."
• "Great place for kids to have fun. Kid go karts, even parents can ride. They have more to do and price is nice."
• "Parents don't pay unless participating."
• "Really like the unlimited play option. Made the price hurt less for a party."

Cons:

• "Parties are expensive."
• "Their prices are ridiculous and what they don’t tell you is a parent pass is not necessary, $25 down the toilet there."
• "It can be a bit pricey."
• "Our party spent $500+ dollars today just to have our toddlers harassed by the employees for jumping in areas where no max capacity is listed, literally hounding us."
• "COST IS ON PRICEY SIDE 9/2023 $39.99 all activities pass."
• "This park is more expensive than the local competition for parties."
• "However, the overall value was diminished by the extra costs for activities like the arcade."