Urban Air Trampoline and Adventure Park Reviews Summary

Staff and Service

Pros:

• "Odaey, Andrew, and Alejandro were all very helpful."
• "The girls did an incredible job of making sure everything went smoothly for the event."
• "The room hostess truly took care of everything so I could enjoy the party."
• "The staff was nice and helpful."
• "The manager Ryan always goes over and beyond to answer questions or rectify whatever issue there is."
• "We were here with our Boys on 9.14.23, and BRANDON WAS PHENOMENAL!! He was attending the ball pit area and he was extremely helpful, attentive, and pleasant with ALL the children."
• "The host we had was very nice and very attentive."

Cons:

• "They just have a bunch of overworked and unmotivated teenagers walking around without much direction."
• "The adolescents who work at Urban Air show no concern for the safety of the children that go there."
• "young employees playing together in same lounge and throwing trash on floor after eating, not professional at all!"
• "The staff, looks miserable."
• "The staff was incredibly friendly and accommodating, ensuring everyone had a fantastic time."
• "The staff was so, so helpful and nice."
• "The staff is friendly and the place is absolute chaos (in a good way) with kids running & bouncing around."

Cleanliness and Maintenance

Pros:

• "The environment was clean and super organized."
• "very clean, I enjoy taking my family here."
• "Bathrooms were decently cleaned."
• "The facilities were clean, well-maintained, and offered a variety of activities suitable for all ages."
• "The place was as clean as you could reasonably expect a place like this to be."
• "I can say the place was clean."
• "I saw staff going around picking up trash and cleaning through my entire time there."

Cons:

• "Found a used bandage on the jumping section. Broken sections of play are, ripped UNSAVED location."
• "The place is not clean you will find tissue everywhere especially the restrooms."
• "Somebody puked on the trampoline, and parents are not looking at their kids."
• "The bathroom was filthy."
• "Bathroom is disgusting no one cleaning bathrooms, small lounge also dirty and garbage all over floor and counters."
• "The washroom facilities were disgusting although they had supposedly just cleaned it."
• "Place is filthy."

Value and Pricing

Pros:

• "Overall, the kids had a great time, and I would recommend for the price."
• "For the price, I think it was worth it and we'll most likely come back again."
• "The pizza was decent and not too overpriced."
• "Pricing to enter is reasonable."
• "A great time for the family without having to spend too much."
• "The food options were top-notch, satisfying both kids and adults alike."
• "Food is not that expensive but its limited place to sit."

Cons:

• "Regular admission is Expensive at $34 plus $4 for special socks per kid with no other option on weekdays and a $13 spectator fee and they start trying to kick you out after 2 hours if it gets too crowded."
• "Not only is the food raw and tastes like frozen food but I was charged 4xs for the passes and 3x for the food!!!!"
• "Took 1 star away because the food was horrible and, of course, pricey."
• "The only thing that sucks is the parking. Be VERY careful where you park because it may not be an actual spot and you'll get either a ticket, towed, or both."
• "Everything over priced!!!"
• "The admission for two hours costs $34 which is too expensive."
• "Ridiculous prices for such short time."