Shagun Palace Reviews Summary

Staff and Service

Pros:

• "Staff is friendly and service is good."
• "The server was pleasant and on top of keeping drinks filled and tables clear."
• "The service was very pleasant."
• "Good food, lots of variety, reasonable price, all you can eat, very attentive service and good ambience."
• "The attentive staff made excellent recommendations, enhancing our culinary journey."
• "The staff are friendly."
• "The staff is friendly and attentive."

Cons:

• "The staff members exhibited a shocking level of rudeness and indifference towards our wedding party and guests."
• "The guy who answered the phone (Kamran) was absolutely disrespectful to us."
• "The service was not great."
• "Service is horrible too soup come after the appetizer done."
• "Went on a Friday night and they only had one waiter but the time it took for her to even get our order we were sitting there for about 15+ minutes clueless."
• "The manager/owner, was watching the people at the buffet and walking around the tables which makes everyone uncomfortable."
• "Really disappointed. Service is nonexistent and the one waitress/assuming the owner was over her head with the 20+ people in the room."

Food Quality

Pros:

• "The lamb was a bit chewy and tough but it was SUPER flavorful. The garlic naan was just perfect."
• "Everything was fresh, hot and tasty."
• "Absolutely delightful place for quality Indian food!! Really delicious food."
• "Everything was super delicious."
• "The somosas were crisp and tasty."
• "The food was flavorful and had very good amount of spices and layered flavors."
• "The Butter Chicken was a standout, perfectly balanced and indulgent."

Cons:

• "Paying $17 per person under new management is sheer waste for Indian Cuisine."
• "The Chicken tikka had some kind of dye in it."
• "i don’t know what happened to this place. food used to be good. i visited today and food was awful."
• "It gets worse every time.. taste and the quality of the food is very bad... salty aloo tikki... bland chicken, oily puri..."
• "The buffet food served - each dish labeled did not taste that dishes’ name."
• "The food taste was horrible. The Samosa were bad it smells bad."
• "The food was worst I order butter chicken which tasted nasty."

Ambiance and Decor

Pros:

• "The decor is very clean/nice."
• "The ambiance is phenomenal with amazing Indian music playing and a minimalist decor that shares so much."
• "The vibrant ambiance, coupled with the warm hospitality, set the tone for an enjoyable evening."
• "The hall is elegantly decorated and had nice lighting."
• "You’ll arrive to find a beautiful dining area with high ceilings, chandeliers, and a mural."
• "The restaurant is very clean, with beautiful pictures, friendly staff, music, and a wonderful banquet facility."
• "It's clean and comfortable inside."

Cons:

• "The restaurant smells bad. i will never go back."

Value and Pricing

Pros:

• "The food is delicious, but the price is very reasonable compared to their high-quality food and overall service."
• "If you want a great meal at a very affordable price then I highly recommend this restaurant."
• "The prices are very fair."
• "All reasonably priced too :)"
• "The buffet was at a very reasonable price."

Cons:

• "This service charge tomuch."
• "Price was super expensive and was not worth the amount that they give you."
• "Update With increased price of buffet and half cooked goat curry the buffet is not worth it."

Management and Organization

Pros:

• "The ownership and management had things under control."
• "The management was super nice and helpful."
• "The owner kept his promise to do well and he did!!! Trusted restaurant."
• "Management is very cooperative specially Mr. Chawla."
• "We recently hosted a ceremony in Shagun palace. From our initial meeting with Mr. Chawla till the end of ceremony and taking off the décor everything went really smooth."