Istanbul Bay Reviews Summary

Category: Turkish restaurant Brooklyn, New York

Address: 2202 86th St, Brooklyn, NY 11214, USA

Phone: +17187144300

Rating: 3.8
based on 224 reviews.

Service

Pros:

  • "Staff are very polite and always accommodate your needs."
  • "Our server was trying his best but they were severely understaffed but nonetheless he was very prompt with the delivery of our food and answered any questions we had."
  • "The waiters are very polite and understanding."
  • "The staff were funny and awesome. Very friendly and accommodating."
  • "The service is always warm with great hospitality."
  • "Food is amazing and the service was impeccable."
  • "Great service! Went for lunch in the late afternoon. It was quiet at the time but the waiter and staff were very attentive to our needs."

Cons:

  • "After asking for a full refund the restaurant refused it and offered 15% off NEXT ORDER????"
  • "Poor service. You’ll be told that you are next and temporary customer!!!"
  • "The service was non existence. No refills, our waiter was nowhere to be found during the one-hour dine-in experience."
  • "Very slow service. Two orders came very late."
  • "But they know absolutely nothing about costumer service or how to rectify a situation."
  • "The service was really bad. we waited for very long time and when they gave it to us it was already cold."
  • "The staff's dismissive attitude towards our concerns about table cleanliness and food quality was unacceptable."

Food Quality

Pros:

  • "Even the plain white rice was umami, buttery deliciousness."
  • "The rice is so good and overall a 9/10."
  • "We tried the Adana Kebab and Lamb Doner which were packed with flavors!"
  • "The food was delicious."
  • "The food was overall quite good. We got the mixed appetizer, mixed grill cover bread, the mozzarella pizza and their version of the sprite."
  • "The chicken chops was amazing served with bread and rice."
  • "The food was incredibly delicious. Unbelievable!!!"

Cons:

  • "There gyros aren't even that good."
  • "I bought 3 sandwiches for $67 dollars and fries and salad and I really really don't finish the meal it was terrible."
  • "The lamb-chop was overcooked and dry."
  • "They overcooked and almost burned the falafel."
  • "The food tasted stale. Nothing was fresh, including the salad. The salad was brown."
  • "Meat was not fresh, it was uncooked and very smelly."
  • "The food was bad chicken shish was burnt and rice was hard."

Atmosphere

Pros:

  • "Atmosphere is great. Turkish music plays inside the restaurant."
  • "The restaurant was clean and layout was very spacious."
  • "The restaurant side looks beautiful."
  • "This place has some amazing Turkish food accompanied with great service."
  • "The place is always kept clean and tidy, and I've never been seated on a dirty table before."
  • "The atmosphere is really nice not crazy."
  • "The place is bright, clean and spacious."

Cons:

  • "Also the environment and atmosphere are not very clean and hygiene."
  • "Very bad and filthy place to dine in."
  • "Use to have a heart now its heartless and feels weird and doesn't feel like a Authentic Turkish restaurant."
  • "No management when walking in I saw a guy (waiter) sleeping outside on bench with shoes off."
  • "This place also has a fly problem!"
  • "I was not very happy with this place. I went with my family. The food was uncooked; there were bees flying everywhere."
  • "One thing about the indoor dining was, from time to time, we had mosquito and gnat visitors."

Delivery & Takeout

Pros:

  • "They also have delivery services via grub hub and seamless."
  • "Delivery is always quick, the staff are lovely if you call them and need anything."
  • "Ordered ahead via delivery apps in the past, no problem."

Cons:

  • "Don’t eat from here, but if you do, double check that they give you everything you pay for."
  • "Ordered food online food delivered cold and messy French fries is soggy and cold."
  • "Whenever I delivered food, they would forget to add something and it has happened multiple times."
  • "They threw the bread in the bag without being packaged at all. Literally just threw the bread in the bag on top of my order."
  • "Great Food I was a customer for 10 years but there was always a problem with their delivery."
  • "Food is good however if you order delivery on their website you may not receive any confirmation of the order and receive the order 2hrs later with the food being cold."
  • "Will not be ordering from them or going there anymore pretty much robbed me for $27 never got my food."

Pricing

Pros:

  • "OK so at first the prices seem high but once I tried the food honestly it was really delicious and worth it."
  • "The price of having a meal at this place, I'd say, is worth it."
  • "Their prices are reasonable."
  • "I still think it's quite affordable although some felt it was pricey."
  • "Price is reasonable. I will visit again."
  • "They have affordable items."
  • "Reasonable Mediterranean lunch option."

Cons:

  • "This place is highly overrated and overly priced."
  • "except the food is a bit pricey."
  • "$$$$ bring your wallets gentleman, this spot is pricey compared to the competitors."
  • "they charged me $70.00 include tax for small quantity."
  • "The menu is expensive for the food they serve. Not worth it to go there."
  • "And the prices are way to high also."
  • "Doesn't help that the amount of food you get is pretty pricey."

Thanks! Your review is awaiting moderation.