"The guy behind the desk Khaldon was awesome!! I was clearly frustrated and flustered when I got there and he was so nice!"
"A shout out to Service Manager Gayle. She was both Knowledgeable and extremely courteous in discussing the service to be performed on my car."
"Gayle and Joe were polite and professional the whole trip through."
"Was taken care by Gayle with great customer service and especially knowledgeable."
"Thank you again Gayle and her coworker for helping me out when I had a flat tire a few weeks ago. Excellent service and more importantly the kindness they showed to me."
"Joe and Richie kept me updated on the status of my car, and had it returned to me in a timely manor."
"Lou and Phil provided amazing service."
Cons:
"Unfortunately when we picked up the car the windows had been left open in the rain. All the contents of the back seat were soaked."
"Absolutely ridiculous. Online appointment day prior for 12pm... Received phone call at 3:15pm same day."
"When I went to pay they didn't want to show me the invoice so I pay for the reason that the discount that he offer me it was never done."
"I was called and told my car was ready and I picked it up the next day to find it trashed."
"Please don’t do business here!"
"I've been working on cars and trucks for almost twenty years, avoid this shop at all costs."
"Tried several times to get tires. Walked in and made appointments. I even emailed corporate about problems. Never got a reply."
Management and Staff
Pros:
"Old management was a joke. New manager Phil and service manager Tom, and Assistant manager Spencer are awesome."
"Made an online appointment for tire balance and rotate... The person working the desk, Joe M, was new to Mavis on Monday, but was very helpful and polite as he was just learning his role."
"Gayle, The manager of the store it’s one of the most pleasant people I’ve ever dealt with especially as a woman trying to get her car fixed pretty much a damsel in distress I was."
"The Toms River locations staff is professional and courteous beyond belief."
"Manager Gayle was incredibly helpful, knowledgeable, and professional during my rather complicated transaction."
"Every staff member was kind and patient even if the customers deserved a metaphorical (honestly probably a literal) chair to the face."
"The staff was friendly, efficient and honest while taking care of my tire needs."
Cons:
"They have no sense of urgency or professionalism."
"TERRIBLE AND UNSAFE WORK to be on the road and when you bring your car back they do nothing to make it right at all after you paid more then anyone else in the area including your local dealer."
"Toms River Mavis is literally the dirtiest waiting area and the people who work there don’t even get me started. I will NEVER USE MAVIS IN TOMS RIVER AGAIN!"
"Worst place ever!!! Run!!! Make an appt? Doesn't matter they can't honor it, drop it off? Doesn't matter still isn't done."
"The worst experience ever. They lost the caps that go on the tires."
"If you are a young female, I would 100% not recommend coming here."
"Felt like I was at a high school hangout."
Service Quality
Pros:
"Such a wonderful experience at the Toms River Mavis!"
"The cost was much less than anticipated, and again the staff was very friendly."
"Recently needed to replace 2 tires on my 2013 Elantra... Had same day appointment, was in and out quickly, staff was pleasant and professional. Fair price!"
"This location took very good care of my 2017 Nissan Maxima Platinum."
"I received a very competitive price for the service I received."
"Affordable and professional!"
"Great job all around! Had tires, brakes on all four wheels and some other work done. Fair pricing and work performed competently and neatly!"