Pep Boys Reviews Summary

Customer Service

Pros:

• "Customer Service at the front desk was exceptional! Andrew checked us in."
• "Service was amazing, both Alex and Geno were very professional, pleasant to work with very accommodating and resourceful."
• "The employees in there are freaking amazing."
• "I was super happy with the communication from Joe."
• "Assistant Manager Joe has been helping me few times at the Pep Boys location in Eatontown. He is wonderful and very resourceful and helpful."
• "Everyone was so friendly, and Rob, the guy that I spoke to about my car, was so knowledgeable and just made me feel so comfortable with the whole process!"
• "I was first greeted by Geno the Manager with the highest respect and he walked me through identifying my car battery and making sure I got a great quality battery at a great price."

Cons:

• "Left my car there for 2 hours just to receive a call telling me that they cannot preform a routine oil change and two new tire replacements on my car."
• "Avoid the Eatontown NJ Pep boys location at all costs!!!"
• "Horrible. Told me it would be 1.5 hours to change my tires and fix my door. Took 3 hours, didn't even look at my door."
• "Huge waste of time. They don't bother to check their appointments to make sure the parts are in stock."
• "I had a 1:00 appointment for an oil change. At 1:45 I inquired how much longer. I was told at least another hour and a half."
• "Terrible service and avoid this place at all costs!!! They are a complete scam and have really bad tires!!!"
• "Very trashy place, the guy at the front desk was very unfriendly."

Quality of Work

Pros:

• "They did a lot of work for me and my car and they were very transparent and helpful the whole time."
• "They replaced the tires in about 1 hour. They were very professional and efficient."
• "Brothers towing was amazing. Fast courteous service was provided."
• "They had all parts in stock and got me in and out within 1 hr."
• "This Pep Boys was willing and capable to fix a problem that two other locations (Hazlet and Oakhurst) failed to do properly."
• "The new manager there is willing to work with the customers to fit the needs of the customer."
• "The technician Tim quickly diagnosed the problem and kept me updated on the progress of my service."

Cons:

• "Pretty horrific experience here, months ago."
• "They also scratched up the fender the slashed tire was on then claimed it was not them would review the tapes, then would not let us see the tapes."
• "Work was done so poorly that it had to be re-done."
• "This store looks a Pep Boys from a third world country."
• "I was told by Joe the Manager that they were cheaper than a dealership which was NOT true and were actually more expensive!"
• "Took my brand new car in to plug a slow leak in a tire, they somehow drove it into the ramp slashing a good tire."
• "The vehicle had to be brought in on multiple occassions and took a lot of time and expense to repair."

Management and Staff

Pros:

• "I’ve been to this location on two occasions. Both times I’ve had the pleasure of dealing with the manager Joe directly."
• "I just had the most amazingly easy and helpful experience at this Pep Boys, located in Eatontown NJ."
• "Always fast and reliable service. All of the employees are very friendly and get the work done on my vehicle quickly."
• "Joe was extremely knowledgeable."
• "Raj (I hope I spelled it right) was fantastic in helping me with my car."
• "Tom at the Eatontown location was exactly the person you want to speak to when you’re in a pinch."
• "Scotty and Tom are amazing, they are extremely professional, personable, and very helpful."

Cons:

• "I used this store a couple of times before but won't be returning primarily because of how Joseph handled this situation."
• "I want to go get an oil change after checking my bill realized that something was putting into my car that I did not ask for and did not give authorization."
• "Horrible! Cuz I’m a female they think they can get away with this!"
• "Gino and Alex are horrible with customer service."
• "I was there yesterday to get my 4 tires changed and after having it take over 2 hours to get done, I noticed that all 4 of my wheels had deep scratches and metal shaved off."
• "Good service, estimated time and waiting area. However, I would not recommend it, because it is not transparent or honest about the costs."
• "Very trashy place, the guy at the front desk was very unfriendly."