Urban Air Trampoline and Adventure Park Reviews Summary

Cleanliness

Pros:

• "This was the cleanest trampoline/park I’ve been to in Delaware."
• "They also keep the facility pretty clean."
• "The facility is extremely clean."
• "I was blown away at how clean the place was. Very organized."
• "The indoor park was very clean."
• "The place was spotless, with just the right amount of customers."
• "It's been clean whenever I've gone."

Cons:

• "The park has become VERY dirty too."
• "It was dirty at 11 am opening. Very dusty too."
• "Very dirty! If your slogan is 'cleanliest'. Then it should be clean. It was not!"
• "Multiple signs that say they are the 'cleanest indoor amusement park', but it is not clean."
• "The pits are not cleaned and neither are the different layered play pins for children."
• "Urban air had all the amenities. The place was clean but smelled like marijuana."

Staff and Customer Service

Pros:

• "Staff is phenomenal."
• "The staff members were great and friendly."
• "Everyone was so professional and happy to be working at this location."
• "Staff is great. Michael Jackson was very helpful and informative."
• "The staff is friendly and knowledgeable."
• "The staff is very helpful and nice."
• "The entire staff as a whole were very polite!"

Cons:

• "Very few members of the staff seemed interested in what they were doing."
• "Serious lack of supervision from the staff."
• "The employees have a horrible attitude and seem like they just don't want to be there."
• "Customer service at the location was rude and useless."
• "When asking the staff for assistance, they were dismissive and rude."
• "Service is horrible. Employees are kids who haven't learned the meaning of customer service yet I suppose."
• "Every single employee has an attitude as well as constantly huddling in groups talking instead of manning the area."

Facilities and Attractions

Pros:

• "Definitely a place to take your children."
• "They have a lot of activities but really it is more appropriate for kids older then 4 yrs."
• "Great place for kids and adults, grandson was here for his Birthday."
• "My kids love it!"
• "So much more to do than a regular trampoline park."
• "They love zip lining and playing dodge ball!"
• "Kids wonderland🤣🤣they go crazy at this place."