Taco Bell Reviews Summary

Food Quality

Pros:

• "the food itself was good. fresh, loaded, prepared correctly, no complaints."
• "The food was surprisingly good, the taco wasn’t stale and all broken up like usual."
• "The Chalupa had a nice crispy shell and the beef was well-seasoned."
• "The food is always piping hot and they make the cheesy gordita crunch actually cheesy."
• "The food tastes good, but my favorite is the Nacho Fries."
• "The tacos, bean burritos, taco Salad..as well as our Steak Burritos...could not have been better, on Monday!"
• "Food was quick and tasty though."

Cons:

• "Overpriced food that isn’t prepared correctly as ordered."
• "I'm very disappointed with the food I got. It was cold and skimped on ingredients."
• "Received stale and dry hard tacos, smallest sour cream when I asked for some on the side, dry taco meat."
• "The potato soft taco had frozen lettuce. The tortillas were cold and non chewable."
• "the cinnamon twist things were obviously underdone, hard as a rock."
• "There's something about the potatoes that's off."
• "I got a fiesta veggie burrito and it had a hair in it."

Customer Service

Pros:

• "Always greeted by very friendly individuals."
• "Service is EXCELLENT here I always encounter nice associates."
• "The staff at the location I visited were friendly and efficient, adding to the positive experience."
• "Nice crew, clean store, full condiments and fast service !!!"
• "The lady who took our order was very nice and polite."
• "The sweetest woman works there on Sunday. She is always polite and kind and smiles and makes sure your order is complete."
• "Employees here were nice and helpful and the location was clean."

Cons:

• "Unamused with the service that was provided."
• "This Indian manager yelling at a worker in front of everyone and customers making us uncomfortable it was so rude."
• "TERRIBLE Customer Service. Too busy playing games with their clicks."
• "When I tried to call the store, they kept telling me that they couldn’t hear me and the phone wasn’t working properly."
• "The general manager and most of the managers are ignorant and selfish."
• "Horrible. From the miserable guy taking money to the girl who tossed me my order."
• "The woman at the drive thru was incredibly rude, which caused me to have to go inside."

Management and Staff

Pros:

• "Good job to the staff at taco Bell. Two management they deserve a raise."
• "This is the best taco Bell ever. The drive thru people are always nice and I've only been late night so that says a lot right there."
• "I really like this Taco Bell because they are always friendly, and helpful. Also, they keep it super clean."
• "Andrew is hands down the best! Every time we go he quickly recognizes us and is always polite!"
• "Ashley is the best! She is ALWAYS there and working hard. She goes above and beyond and always get's my order right."
• "The gentleman who takes your card at the drive in window at night is the nicest human being ever."
• "Great staff, great food, quick! The state of the art in fast food."

Cons:

• "Trash workers at this one. Something wrong every time I go."
• "The other manager from the back came up front to handle money while she had gloves on mind u she was making food with those gloves and went back to make food with the same gloves she counted money with didn't change them how nasty is that i really was not happy with your managers."
• "The people working the register are beyond clueless."
• "They consistently get my orders wrong and this is just disgusting."
• "Worst customer service out of every taco bell I ever been to."
• "The workers were laying down on the benches with their dirty feet during a break."
• "Very rude and harsh. i came for doordash order and had to go drive thru and i didnt know u were supposed to speak into the speaker and sis yelled like i was her kid, have some manners."

Cleanliness and Atmosphere

Pros:

• "I very nice and clean Taco Bell."
• "It's was very clean and the employees were very respectful and kind."
• "Very friendly staff. clean place and nice and quite place."
• "Also surprisingly the restrooms were also very clean and smelled pretty nice for a public restroom."
• "It is one of the cleanest and friendliest Taco Bells I've visited."
• "The taco bell is fairly new and I must say it was very clean inside the dining area."
• "This Taco Bell is THE BEST store I have ever been in. Super clean, great portions and EXTREMELY FRIENDLY staff."

Cons:

• "While waiting for my order, I noticed a young man waiting in line, licking food off his fingers in the most disgusting way I've ever seen."
• "Then when they gave me a tray it was dirty and obviously not even attempted to be cleaned."
• "Dirty tables, dirty floors, all staff just playing around in the back."
• "There was no A/C, the entire place was wet (super high humidity-windows fogged over, etc.). Floors were greasy slippery."
• "While standing there to order our feet were sticking to the floor because of all the soda that was spilled."
• "Taco Bell is one of the worst places to eat in on the whole planet. One time visit to this place and u can tell how dirty this place is!!"
• "The car out your name when your order is complete is a terrible idea that's why we do not use our real names; started using fictional names for fun."

Order Accuracy and Wait Time

Pros:

• "Food order, which was a large one for multiple people, was perfectly accurate, which is a rarity these days."
• "There usually isn't a long drive through line at this location which is great."
• "Never have to wait longer then a minute or two no matter how long the line has been pulling up or going in."
• "I wanted crunch wrap supreme I didn't know what they call anyway they gave to me free I was honored and surprise thank you Taco Bell."

Cons:

• "Worst place to get your food. When i asked for sauce in the drive thru he just refused after giving me literally 4 pouches while I ordered food for 3 people."
• "Got my order wrong. They left out a soft shell."
• "Most of the time we order Chicken chalupas and one is always without lettuce and tomatoes."
• "We ordered food for 4 people... The black bean fries burrito didn’t come, and the tacos had ground beef."
• "I repeated my order 3 times and they still gave me the wrong order."
• "Service was pretty quick however was missing a lot out of my order and found out when I got home."
• "Just visited this taco bell and the employee didn't give me my nachos and cheese."