Wendy's Reviews Summary

Service

Pros:

• "I love going to this Wendy's because of the service and the courtesy of the employees."
• "The staff is always friendly."
• "Kind staff and patient considering I didn't know what I wanted to order right away."
• "The manager had excellent customer service."
• "Staff is courteous and the food arrives to you just like it looks in the pictures!"
• "The guy who rang us up was very nice! Sweet dude!"
• "The young lady at the window giving out the food was very very nice and courteous."

Cons:

• "This location is consistently understaffed; wait time is crazy."
• "Once again a horrible experience, now this is the second time we've ordered food and they completely leave out a whole meal."
• "The men's room was not very clean, and the floors were extremely slippery."
• "They were very disorganized and only concentrated on drive thru."
• "The person finally gave us our drinks acting like it was a pain to do so."
• "We had one issue with one of the employees there who was very unprofessional in the way that she handled herself at the window."
• "Food was good but customer service can use some work. Not greeter and food shoved at us."

Food Quality

Pros:

• "Ordered my lunch via the app and decided to wash my hands before picking up my order. The order was correct, and the food was all hot."
• "Our food tasted great and it was fresh which was a huge plus!"
• "When I get food, it’s usually well made and fresh."
• "Its Wendy's. Always hot food and cold drinks."
• "I got the triple burger combo and everything was good."
• "Food was better than it had been in a while!! And the burger looked like it was plucked from a commercial!!"
• "EVERY SINGLE TIME I went the food has been HOT and the order correct!"

Cons:

• "Food is never hot."
• "Waited 30 minutes for our food, once we got it, fries were cold."
• "The beef tasted as if it had been sitting a while."
• "The fries honest to G-d tasted like salty stale uncooked potatoes."
• "Food was cold, both drink machines were missing ice, orders were incorrect multiple times, service took exceptionally long."
• "The chicken tasted like it was sitting around all day."
• "The burgers were sitting in the heat lamp for a long time and the fries were really stale tasting."

Cleanliness

Pros:

• "Food is ok and the restaurant is clean. One star bonus for clean bathrooms also."
• "Definitely best fast food drivethrough!"
• "Freshest Wendy's I've ever been to. Very clean."
• "The place was clean."
• "The dining room was clean."

Cons:

• "This is the worst Wendy's in a 20-mile radius!"
• "Worst Wendy's I've ever visited. The service is horrible. Soda/Ice machines weren't working. They gave my food to someone else. Floors were dirty."
• "Inside is dirty, soda and ice all over the floor! No ice in the soda machine."
• "This place is horrible the dirtiest fast lace I’ve ever been in."
• "This place is a hot mess. The garbage can outside was overflowing with trash."

Efficiency

Pros:

• "Very fast service that was friendly."
• "Service was pretty good and speedy."
• "Service was awesome!! Very fast and very friendly!!"

Cons:

• "Tried to go here through drive thru just for a soda...after 6 minutes of 1 person at the speaker I went inside."
• "This place is the slowest Wendy’s I have ever seen actually, it’s the slowest fast food line and place that I have ever been to at a 47 states it should have a one rating on everything."
• "It took us over 45 minutes to get our food in the drive through."
• "Waiting in line at the drive thru for .20 minutes then got to the speaker to order and they said we will be with you in a minute."
• "Waited in the drive threw for 25 min to order then I waited 35 minutes for someone to come take the money for the food."
• "Slowest drive through ever !!!! "
• "Classic Wendy's food. It was a pretty long wait before we got serviced inside the building."

Payment Options

Pros:

• "Continuing to add to my reward points which did go through without a hitch."

Cons:

• "In this contactless world they dont support apple pay or Samsung pay."
• "Terrible experience. BEWARE some prices on the menu ring up more."