McDonald's Reviews Summary

Order Accuracy

Pros:

• "Corrections on orders is good."
• "They used to get my orders wrong every time I went but they got better over the last year."
• "You’ll enjoy hotter, fresher-tasting, and overall better food from this location than any other in the area."
• "From order being taken, to payment, to us receiving our food they were patient friendly and got our complex order correct!!!"
• "The only highlight was the girl at the end window giving out the food. She was very nice and went above and beyond to right an extra charge on our receipt."
• "The staff is usually very helpful for me and makes it quick and easy."
• "This is what a fast food restaurant should be like!!"

Cons:

• "I had my food delivered and I ordered the buy one get one free chicken sandwiches with bacon, well guess what I got two buns with 2 strips of bacon and mayonnaise!!!!"
• "Every time I go through the drive thru, something is wrong or forgotten and I then have to park and go in."
• "They screwed up the drive through order and when we asked them to fix it they said we needed to go around to the end of the line."
• "I ordered food which they got wrong."
• "Keep getting uncooked burgers at this location."
• "I ordered a southwest salad with crispy chicken and a Southwest dressing, and I got a grilled chicken southwest salad with no dressing."
• "Ordered a grilled chicken wrap and a diet coke. Got fried chicken and had to knock on the drive in window to remind them that they forgot my diet coke."

Customer Service

Pros:

• "The staff is great and respectful but whoever gives them the food to give it to the customer doesn't check if the order is correct."
• "The employee at the window was funny and very friendly."
• "I come here often because the service is usually fast, friendly, and efficient."
• "After a Bullet for my Valentine concert it was packed at midnight however the crew was very friendly despite being overcrowded!!!"
• "Amazing service. Very quick and easy access from the highway."
• "And they have some of the best people working here. Very friendly."
• "The facility was clean and well kept."

Cons:

• "She acted so rude and all I asked her was to repeat herself terrible attitude towards me."
• "Went at 11:10 at night and the service was absolutely terrible. Took 30 min for them to service only 4 cars in front of us."
• "I ASKED FOR KETCHUP AND I WAS TOLD BY THE CASHIER THAT THEY DID NOT HAVE ANY KETCHUP."
• "I work for a third party delivery company and stood at the counter being ignored as usual at any McDonald’s."
• "Horrible experience repeatedly! Since when is it ok for their employees to make threats and curse at the customers?"
• "Workers are under the influence of drugs make you repeat your order repeatedly do not go here very unprofessional and rude service."
• "These McDonald employee really believe they deserve a $15 wage minimum when they can’t even talk to a customer in a professional matter."

Cleanliness

Pros:

• "The tables are fairly well kept clean."
• "They keep the grounds and inside super clean."
• "But I don't care, because they had a great play area--and it was NEW & relatively clean!"
• "Really nice looking inside and outside, very clean."
• "This Stroudsburg location was completing a major renovation at time of visit (June 2019) and is very nice inside."
• "Not many Mcdonalds with indoor play areas, but this one was in nice condition and kept my son occupied for 40min."
• "Everything was hot and fresh so no real complaints."

Cons:

• "This McDonald's location just keeps getting worse. Speaking of sweet tea, this mc doo dahs sweet tea always tastes watered down."
• "Although this McDonald's has had a reputation for rodents being in and around servers."
• "If you would love to see bums homeless crazies and other people sleep and make a mess in the store and on the tables this is the place for you."
• "they always are closed for 'maintenance' or '3 hour cleaning'. ive never seen a new building in complete shambles."
• "The FFs were cold and only a little more than half full as was both my Mcdoubles."
• "The buns for the fish sandwich was hard as rocks and the food was cold."
• "This place has very poor customer service."

Food Quality

Pros:

• "I love getting a double cheeseburger and a large Diet Coke."
• "Great food and service."
• "However, thank you for having the location open 24 hours."
• "There was no line and it was fast food."
• "We went to Mcdonald's because it was cheap."
• "I love the McDonald's for breakfast. And the one in Stroudsburg seems to be one of the best for hot fresh food."
• "The only, ONLY, reason for 5 star service is for the lady who took our order and delivered it to our table."