"A HUGE heartfelt THANK YOU to Laura Nicoletto at Ray Price Mt Pocono Jeep! Her excellent customer service is an understatement!"
"If you’re interested in purchasing a vehicle, see the salesman Gabby Ortiz!"
"Joe in service takes care of our fleet of Ram Trucks... It was a flawless transaction."
"The staff were incredibly welcoming and made me feel at ease right away."
"Service department is outstanding. The service manager, Joe, took time to explain all work that was needed and an estimate of the cost."
"Wonderful service and professional. Highly recommend."
"Great team of people! Everyone there was very friendly and helpful!"
Cons:
"Shady business practice. Low trade in amounts and extra charges including in-sale contract."
"Highly advise to not buy anything from anything with Ray Prices name on it."
"It is unfair to customers to make appts. and have to sit and wait till they feel like showing up to work."
"They were slow to get paperwork to financing company thus making me pay a double payment now."
"Try to get a Subaru from this place with a trade in and was left very disappointed."
"I had the worst experience trying to buy a vehicle here. No negotiations between whatsoever."
"Should definitely hire new salesmen!"
Vehicle Service Quality
Pros:
"I've had good experiences with Ray Price Ford and QuickLane right next door but needed to have my 2018 Jeep Compass looked at for excessive oil consumption. half a quart in 1500 miles is excessive by any reasonable standard."
"Ray Price was the only dealership who actually took the time to look and locate the Jeep that I wanted."
"Went into the parts department to pick up a part I need and the gentleman in that department was very helpful, knowledgeable and polite."
"I would 15/10 recommend any of my friends or loved ones to Lysha, she is one of the best sales professionals I have ever worked with."
"Everyone from sales, parts and service went above and beyond to make sure we are happy."
"Joshua Baehr was very helpful and professional, and the car was repaired as promised. On time."
"I had multiple services done within the last month and a half and overall I am extremely happy with the commitment to customer service and the work done."
Cons:
"I don't understand how you perform any protective coating or product without cleaning it first."
"The day we came home with the jeep after service we found that the windshield is cracked and the corner of the hood is scratched up."
"I went to get them rotated and they told me they won’t do it for free since there is no money in it for them."
"I was having a problem with my transmission... All they did was change the transmission fluid."
"As I was driving this white 2020 Ford escape, the acceleration goes, and I can go no more than 40 miles per hour."
"Just cutoff by the most ignorant person I've ever seen."
"How are you a 'technician' working on cars, but unable to successfully work a lock with keys provided?"
Pricing and Financial Experience
Pros:
"They not only saved me over $1200 for my lease purchase, they also got us an upgraded model with better options!"
"Bill Capo and Troy were utterly amazing from start to finish."
"Arthur Torres and Matt Matti were very helpful and were able to get me the best pricing on my new Jeep."
"I purchased $1200 set of tires from them for my Ram 2500, with the promise of free rotation/balancing."
"They gave me a great deal as well as best trade in price around."
"I Had the pleasure of buying a Jeep Grand Cherokee from Ray Price, excellent service, they really work for you and do the best."
"We had a great experience & left with great vehicles!!!"
Cons:
"The price changed because we moved into a new month."
"Now I’m stuck with a vehicle that leaks and double payment."
"Ray price is refusing to give me back my warranty of 187.71 and 167.17 the fees I paid out of pocket."
"After waiting for 2 hours for a price on a car, they offered 2.5k less then kbb 'fair' price for my car."
"The most shadiest car dealerships ever. They lured my diabetic brother from New York to come buy a car with the rebates."
"Avoid this dealership at all cost."
"Don't waste your time."
Overall Satisfaction
Pros:
"Will definitely recommend."
"This is the best dealership in the area!"
"This was by far the best car buying experience."
"Ray Price earned a lifelong customer & I can’t wait for all the adventures ahead!!"
"I Wanna Give Toni who was my Sales Person a A1."
"They really care about your wants and needs and do everything to get you leaving safe and happy."
"Best car buying experience I ever had."
Cons:
"Stay away from Ray Price at all costs. They are deceptive and lie right to your face."
"This is how Ray price of the Poconos does business?. I personally would NEVER PURCHASE anything from this dealership."
"Never been so disappointed. Wish I would have purchased elsewhere. Huge regret."
"I wish I could rate this below 1 star. I’ve had problems with my car, my car is only 1 year old w less than 10,500 miles AND it’s a lease. Ray price could not help me out."
"Horrible experience and customer service. I recommend going someplace else 100 times over."
"Will not be using Ray Price service ever again. They do not care about their customers."
"The most shadiest car dealerships ever. They lured my diabetic brother from New York to come buy a car with the rebates."