"Our salesman Eugene was professional and courteous."
"Eugene Pascucci, Jr. was outstanding in helping my mom with her first Subaru purchase."
"Had an awesome experience at this dealership. Do yourself a favor and go see Will if you want to get treated like a king."
"Shawn Harris did an exceptional job assisting me and answering all of my questions."
"Seamus Conway’s knowledge of the car I was looking for, his quick and accurate answer to all the questions I had and, to top it off, his pleasant personality made my car shopping experience rather easy."
"Shoutout to Fred! How amazing are you! Welcoming, friendly, knowledgeable and overall made me feel so comfortable and at ease."
"Geo made the whole process so easy. It was much faster than expected, and our time spent in the dealership was just over an hour."
Cons:
"Unfortunately, the salesperson at Pine Belt Subaru in Lakewood, NJ, Pharnell Louis brokered a deceptive deal with me."
"I am not confident with the purchase that we made from this dealership."
"They also had plenty of repairs request that did not need to be done."
"Debbie took my call and was extremely nasty, and unprofessional."
"I had negotiated off of a TruCar Pricing that clearly indicated that motor vehicle fees were to be included and the 'out the door' final price by nature of the term includes motor vehicle fees. Pine Belt did not honor the verbal terms of out the door pricing."
"Appointments here mean nothing. I drop my car at a given time for diagnostics. No word over 24 hours."
"They are deceitful with their prices."
Customer Service
Pros:
"Everyone there from service, sales and through to the finance people were all very accommodating and friendly."
"I can’t say enough about Pine Belt Subaru! I knew it was a dealership different than any other just minutes into our visit."
"Everyone that we encountered at Pine Belt Subaru was very friendly, patient, knowledgeable and understanding."
"It’s my 2nd time getting a car from here and both times were successful. Anthony Spinalli and Matt were so helpful and kept the process moving 😃 Very friendly and comfortable dealership."
"The dealership is very clean."
"We always go through Lawrence as our salesperson because he's authentic and honest."
"This dealer was easily the best experience I've had."
Cons:
"I had an air conditional unit in my One year old Subaru that would not keep me cool on days above 85!"
"However, upon returning for my checkup on my new car, I was very disappointed. The sales and finance team is great however the service team is very poor."
"Well it's been three months now and I'm still waiting upon my car radio unit to be replaced, yes three months of no back up camera, radio, apple car play nothing!!!!!!!"
"After numerous calls, voice-mails, I get an excessive estimate for initial work that they won't guarantee."
"They then state its now not drivable (it was when I left it) but they allowed it to sit for 4 days leaking transmission fluid."
"Be patient and do your homework before buying their used inventory!! Ask lots of questions. They use predatory practices when selling their ‘certified pre-owned’ inventory. Customer service is awful."
"Then my husband remakes the appointment and it takes them 3 days to diagnose the car that we bought from them."
Staff and Salespeople
Pros:
"I wanted to give a special shout out to such an amazing salesman, Geo, of Subaru Pinebelt."
"I’ve bought many vehicles in my life, but this purchase was the best experience."
"I just bought my first Subaru and want to thank Marisa for making the experience as easy and as enjoyable as buying a car can be. No pressure at all."
"Geo has been my person for two vehicle purchases and he's made both as painless, seamless and fun as possible."
"I just purchased my first Subaru and had a great experience working with Larry Mincey at Pine Belt Subaru."
"Diamond Woods was prompt and very pleasant during my 'technical' training. Very knowledgeable."
"Eugene went above and beyond to help me."
Cons:
"The salesperson, Pharnell ignored my email, phone voicemail, and finally after I texted him, he gave me a convoluted response."
"The worst experience with a car dealership I ever had."
"They are intentionally deceitful, more than a normal sales person trying to make a sale."
"After getting an idea of what I wanted... I reach out to Eugene. He was super helpful and nice enough to work with me after explaining my situation."
"I initially wrote a five star review, however I am updating my review after my last experience with Pine Belt, as I promised the manager and will not be returning for any service on my car, as I had planned to."
"For those who have a problem with getting your vehicle repaired / serviced please google 'Subaru Advocacy' as i did they will be glad to help rectify your problem."
"All the haggling and back and forth nonsense that usually comes with this sort of purchase."