Piazza Subaru of Limerick Reviews Summary

Customer Service

Pros:

• "Always have a wonderful experience here but this time I really felt like they went above and beyond."
• "Jody Law; excellent service. Not pushy. Patient and helpful she and her team helped me buy my present vehicle."
• "Their clear dedication to customer service really sets them apart."
• "They didn't place blame, they didn't make excuses, they just fixed it and made it right."
• "The service team is fantastic. They are knowledgeable and do a great job on our cars."
• "Their team is professional helpful and very responsive."
• "The Service Advisors are phenomenal at keeping you updated on the service of your vehicle, super friendly."

Cons:

• "Bait and switch, and didn't even honor the price in the process."
• "Watch out for her, she seems strictly money driven and unaware about what customer service is all about!!! BEWARE"
• "The salesman also said their were two other cars that just came in that we should consider... they were sold and the first car we looked at was still on the lot looking like it did previously."
• "They found out it was a big job, called us and said the car wouldn't be covered because 'someone else caused this problem'."
• "The finance guy who did all the paperwork... was miserable! Never smiled once, was not pleasant at all."
• "The gentleman that checked her in was not a happy or customer oriented service advisor."
• "Horrible customer service! Took my car that's still under warranty for 23k miles."

Facility & Pricing

Pros:

• "Nice facility, and really reasonably priced."
• "New showroom is awesome!"
• "They recently moved to a new facility when u brought my car in for state inspection. The drop off is easy and they practice social distancing and put a plastic cover on the steering wheel to keep clean."
• "It does have WiFi and a TV."
• "Great stop for your subaru service. Friendly staff and well maintained."
• "Home delivery service available!"
• "The 3rd-party company they outsource to fix rim/wheel damage did a unbelievable fantastic job making it look factory-new."

Cons:

• "30,000 mile check cost me OVER $600. Crazy labor charges for 2 hours of work."
• "Then he told me I needed 3 of my tires changed he suggested before winter and I looked at the sheet and it said 911 dollars for the 3 tires."
• "The car was prepped horribly I didn’t realize it till the next next when the weather cleared."
• "For a new dealership I was very surprised they didn’t have a dedicated indoor delivery section."
• "The service department wasn't the greatest when it was Welsh and now that it is Piazza it is worse."
• "The largest problem was the car wash not working, which is a big reason why I spend the premium to go to the dealer instead of a budget quick lube."
• "Chairs are all ripped/rugs need to be vacuumed."

Sales Experience

Pros:

• "Dan was a Rock Star!"
• "I was very pleased with the assistance Tom (sales) and Greg (management) during my selection and buying process of the Crosstrek."
• "When all was done we got a great price for our vehicle."
• "We had a great experience buying a new Forester here."
• "I'm really glad I shopped here! Bob Weisbecker is the salesman who helped me out."
• "It was a pleasure working with Tom Emmons and Greg Slye of Piazza Subaru in Limerick."
• "I had a great experience buying my first new car 2024 Impreza."

Cons:

• "I tried another dealer but they were not accommodating at all, and couldn’t provide a loaner car."
• "I was absolutely shocked that he said that. And I also reminded him that Subaru sent a memo to all their dealers to not mark up their cars because that's not the Subaru way."
• "Avoid this dealership, Typical Piazza scam tactics!"
• "I filled out my Subaru survey and wrote about this in the survey and haven’t heard back from them either."
• "Almost made the mistake of way over-paying for a very used Sub here out of desperation."
• "I hope people remember their business practices in the long run."
• "Avoid this dealership, Typical Piazza scam tactics! The sales team is a joke and tries to screw people over on new cars sales by THOUSANDS of dollars."