Address: 1039 Northern Blvd, Roslyn, NY 11576, USA
Phone: +18663911314
Rating: 4.8
based on 362 reviews.
Customer Service
Pros:
"Ian was kind, patient and attentive."
"Jeff was super helpful, didn’t rush us through anything, and his sense of humor made the whole process enjoyable!"
"They listened to me every step of the way and answered all my questions honestly and professionally."
"Everyone was friendly, patient and knowledgeable."
"The customer service at East Hills is amazing! The staff is super friendly and always helpful."
"The entire staff was very professional."
"The customer service is outstanding, pleasant, attentive and professional."
Cons:
"I find it disheartening that the vehicle was not properly inspected before delivery."
"Receiving my car damaged after servicing and being ignored regarding this issue is frustrating."
"They take advantage of older people don’t service your car here."
"Maybe it was my appearance or how young I looked but I was denied a test drive."
"I was passed from person to person until I finally spoke to someone who said, 'Sorry, theres nothing we can do. Have a nice day.' Click."
"They clearly took advantage of me because I drove from out of state to purchase my vehicle."
"I am disappointed with the lack of service provided."
Sales Experience
Pros:
"Sales representative Cristian Hidalgo was amazing."
"Anthony in sales was extremely attentive and had very helpful information about the car I wanted to buy."
"Jeff was absolutely incredible. He was extremely honest from the very beginning."
"Would highly recommend saleswoman Stacey T."
"Ian was incredibly knowledgeable about the cars on the lot, answered all of my questions patiently, and made the whole car-buying process a breeze."
"Jeff Olson was my sales person & he was fantastic."
"Russell Ramssahai...is the honest, helpful salesman who listened carefully to my needs."
Cons:
"I tried to settle on a price and eventually met Steve who didn’t want to proceed any further with negotiations unless I paid a non-refundable deposit."
"Originally when I bought my slightly used 2023 Subaru Crosstrek I got pushed through by the rude finance guy with a rate much worse than what I was quoted at Subaru Riverhead for a similar vehicle."
"Steve did not want to run my credit and give me a specific rate until I committed a deposit."
"I was never offered a test drive or breakdown of the final price beyond them scribbling down some numbers on a piece of paper."
"It all just seemed off to me, especially when Steve tried to get me to commit to pay hundreds of dollars before I even understood what all the other costs were."
"DO NOT BUY FROM THIS DEALERSHIP!!! They do not care about you after they've received their money!!!!!"
"Lesson 2 don't do business with East Hills Subaru."
Vehicle Service and Maintenance
Pros:
"The job was done quickly and cleanly as the mechanic left the car in pristine condition."
"These guys did some warranty work on the radio and this is how they sealed the display of this 2017 Subaru Impreza Sport 2.0L."
"The maintenance is fast, friendly, efficient and hassle free."
"The service manager offered to put in a claim with Subaru to see if they would cover it."
"I was given a free loaner car for the 3 days required to repair my car."
"The appointment was quick and on time."
"The waiting area is clean and provides a variety of great coffee."