East Hills Subaru Reviews Summary

Category: Subaru dealer

Address: 1039 Northern Blvd, Roslyn, NY 11576, USA

Phone: +18663911314

Rating: 4.8
based on 362 reviews.

Customer Service

Pros:

  • "Ian was kind, patient and attentive."
  • "Jeff was super helpful, didn’t rush us through anything, and his sense of humor made the whole process enjoyable!"
  • "They listened to me every step of the way and answered all my questions honestly and professionally."
  • "Everyone was friendly, patient and knowledgeable."
  • "The customer service at East Hills is amazing! The staff is super friendly and always helpful."
  • "The entire staff was very professional."
  • "The customer service is outstanding, pleasant, attentive and professional."

Cons:

  • "I find it disheartening that the vehicle was not properly inspected before delivery."
  • "Receiving my car damaged after servicing and being ignored regarding this issue is frustrating."
  • "They take advantage of older people don’t service your car here."
  • "Maybe it was my appearance or how young I looked but I was denied a test drive."
  • "I was passed from person to person until I finally spoke to someone who said, 'Sorry, theres nothing we can do. Have a nice day.' Click."
  • "They clearly took advantage of me because I drove from out of state to purchase my vehicle."
  • "I am disappointed with the lack of service provided."

Sales Experience

Pros:

  • "Sales representative Cristian Hidalgo was amazing."
  • "Anthony in sales was extremely attentive and had very helpful information about the car I wanted to buy."
  • "Jeff was absolutely incredible. He was extremely honest from the very beginning."
  • "Would highly recommend saleswoman Stacey T."
  • "Ian was incredibly knowledgeable about the cars on the lot, answered all of my questions patiently, and made the whole car-buying process a breeze."
  • "Jeff Olson was my sales person & he was fantastic."
  • "Russell Ramssahai...is the honest, helpful salesman who listened carefully to my needs."

Cons:

  • "I tried to settle on a price and eventually met Steve who didn’t want to proceed any further with negotiations unless I paid a non-refundable deposit."
  • "Originally when I bought my slightly used 2023 Subaru Crosstrek I got pushed through by the rude finance guy with a rate much worse than what I was quoted at Subaru Riverhead for a similar vehicle."
  • "Steve did not want to run my credit and give me a specific rate until I committed a deposit."
  • "I was never offered a test drive or breakdown of the final price beyond them scribbling down some numbers on a piece of paper."
  • "It all just seemed off to me, especially when Steve tried to get me to commit to pay hundreds of dollars before I even understood what all the other costs were."
  • "DO NOT BUY FROM THIS DEALERSHIP!!! They do not care about you after they've received their money!!!!!"
  • "Lesson 2 don't do business with East Hills Subaru."

Vehicle Service and Maintenance

Pros:

  • "The job was done quickly and cleanly as the mechanic left the car in pristine condition."
  • "These guys did some warranty work on the radio and this is how they sealed the display of this 2017 Subaru Impreza Sport 2.0L."
  • "The maintenance is fast, friendly, efficient and hassle free."
  • "The service manager offered to put in a claim with Subaru to see if they would cover it."
  • "I was given a free loaner car for the 3 days required to repair my car."
  • "The appointment was quick and on time."
  • "The waiting area is clean and provides a variety of great coffee."

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