Prestige Subaru Reviews Summary

Customer Service

Pros:

• "Everyone is always so friendly and goes out of their way to accommodate their customers. Exceptional customer service!"
• "Rosemarie is absolutely lovely— very professional and sweet and (for a first time car owner like myself) I appreciate that she always takes the time to explain what is happening at each visit, and breaks down any costs to be extra transparent."
• "Great service, super friendly. I bought my very first Subaru and I fell absolutely in love!"
• "Within minutes of walking in we felt very welcomed by Anthony and John, the first people we met there."
• "Rosemarie and her team worked efficiently to get our 2007 Passat 3.6 4M Wagon back on the road."
• "I had my car serviced quickly and efficiently and the Service Advisor Rosemarie was excellent."
• "This was my first car buying experience and all I can hope is that all of my future car buying experiences are as pain-free as this one."

Cons:

• "After taking my Subaru Outback to Pleasantville Subaru's service department to address a warranty issue, I now conclude that it is a terribly managed dealership."
• "They communicate poorly. They do not have the customer's interest in mind."
• "The worst service ever! They take hours to check your car, they say they don’t know if they are going to help you at the same day, but when you check, nobody is working inside because they are on break."
• "The sales staff is short, rude, and unhelpful."
• "Bad car service and customer service, I will never ever go this dealership any more for any reason."
• "Rude sales and service staff. Too lazy to get off their ass and inconvenience themselves to correct an issue for which you the customer have already been inconvenienced."
• "I don’t know how this place has such good reviews. You get a car and then god forbid you ever want to get in touch with them again."

Service Quality

Pros:

• "The Service Department was ready and waiting for me when I showed up for my pre-scheduled appointment 10 minutes early. The service was completed in the exact timeframe I was given."
• "They were very open and upfront with pricing."
• "Rosemarie explains everything very clearly, alerts me to issues that I should be aware of."
• "Service is second to none. Everyone I have dealt with is courteous and professional."
• "They were able to fix my car in a very timely manner, and gave me perfect little updates throughout the day."
• "Service is excellent and the staff really takes care of me - often noting issues that I have missed."
• "Excellent service. No surprises. They completed the service as promised."

Cons:

• "3 days after the regular service, my car start smoking during the drive... they did nothing but asked me to go somewhere else for fix."
• "Brought car in for service and had them plug a slow leak in a tire... So I was charged for a plug that did not hold."
• "After a maintenance visit ($800) to another Subaru dealership my car overheated and died."
• "I was disappointed my car needed to be left for eight hours for an oil change."
• "Expect to take a whole day or even a few days for whatever you are getting done because they always overbook appointments."
• "Scheduled online for an oil change, tire rotation and NYS inspection... They ended up doing a 30,000-mile service, which we clearly did not ask for and never completed the inspection."
• "It didn’t come with a remote start so I asked them to put it for me and they overcharged me for an aftermarket remote starter with cheap quality without even asking if I wanted after market."

Facility & Staff

Pros:

• "Not a fancy splashy showroom or service area, but they get the job done!"
• "Of all the dealerships/service departments I’ve dealt with over some 40 years, Prestige is by far the best one I’ve been too. A real pleasure!"
• "Rosemarie is the reason I am so loyal to this dealer. She is hard working, always does her very best to accommodate my schedule needs, and knows a lot about cars!"
• "Great buying experience! Andrew Tomais was the best - knowledgeable, professional and great follow-up from start to finish."
• "The auto body shop at Prestige Imports does outstanding work."
• "Rosemarie is Professional, Caring and Personable."
• "Diana was incredibly helpful and honest. She went above and beyond to help me get the car I wanted."

Cons:

• "Over the years I tried to buy three cars from them but they weren't interested in selling so I ended up getting them elsewhere."
• "The waiting room for service customers is just plain junky, almost dirty looking."
• "The lady on the phone is pretty rude but the service people are nice."
• "Not the friendliest either. I rather pay than deal with these people."
• "absolutely shocked..leased a forester from prestige in pleasantville and no one ever contacted me when the lease was up to see what i wanted to do, return car, buy car lease another car....that is pretty poor public relationship."
• "They never answer their phone at the service department."
• "Also when I got this car it wasn’t fully detailed or clean - the windshield had dried up soap at the bottom of the windshield."