Ruby Tuesday Reviews Summary

Service

Pros:

• "Waiter was polite and friendly but service was terribly slow."
• "Servers were pleasant, went above and beyond to ensure satisfaction."
• "Definitely would recommend especially if Taylor is working."
• "Our waiter David was GREAT. He went over and beyond what he had to do."
• "Amazing service from Jake, and Christy especially such a delight and make the experience amazing."
• "Brandon our server was very attentive."
• "Our server, Jake, is always terrific. Friendly and energetic, great service."

Cons:

• "Service was so/so. Waiter was nice but seemed less then enthusiastic."
• "The worst service I ever had. Waited 10 minutes for water 25 minutes for food that never came out."
• "I hate to bash a place but the service is the worst."
• "Terrible server. Lack of server skills in the hospitality business."
• "Only reason I’m giving 1 Star is because of the service. Bad and rude waitress even the manager was more rude than the waitress."
• "Would give less stars if I could. Manager on duty Saturday evening was not pleasant to deal with."
• "Service was good. When meal arrived the vegetables were lukewarm to cool. Place wasn't that busy yet it took longer than expected to have our order brought to table."

Food Quality

Pros:

• "Food was good, my Dad had the meat penne pasta & I had the triple play (half rack of ribs, chicken tenders, fried shrimp) with fries & coleslaw."
• "The chef is especially skilled at preparing salmon; I tried a couple of different salmon entrees, and both were scrumptious!"
• "Chicken tenders were the best part, cooked well & tasted really good (with honey mustard for dipping)."
• "Everything was delicious. Food was cooked to perfection just as we ordered it."
• "Ribs were tender & moist, sauce was OK but lacked flavor for which a modest amount of salt & pepper helped a bit."
• "The salad bar was actually full and fresh and my dinner was made perfectly!"
• "I really like the All You Can Eat Salad Bar."

Cons:

• "The first time I had the Ribeye steak, I ordered it medium rare, it came out well done and very tough to eat."
• "Food was nearly room temp!! Butter didn't even melt on my broccoli!!!"
• "Burgers were extremely greasy and small patties."
• "Food was terrible, cold, looks reheated.. & took almost a hour to make."
• "The chicken sandwich, was actually a chicken burger. It was served on a stale burger bun with shredded iceberg lettuce and a wilted tomato and a side of limp over salted fries."
• "Meats and fish were all over-cooked or over-fried; pasta was over-cooked and soggy; and the rice pilaf was completely inedible due to over-salting."
• "The food was bland, under cooked & looked like it was Albino."

Management

Pros:

• "Management walks around to see how everything went in your visit and get input."
• "I just want to say how FABULOUS the staff is here at this Ruby Tuesday location! I want to start with the manager Josh Cayman, he is so amazing!"
• "The manager Josh was wonderful he took his time to tell us the sauce that we wanted on our food to make it spicy was not gonna taste good with the order."
• "Great management here! Giovanni P helped us arrange and schedule our wedding after party at this location."
• "Giovanni (who I believe is the GM and the only mgr's name I currently recall) clearly knows how to run a restaurant."
• "The manager came out and apologized for long wait time just to get beverages."
• "Thank you for a great experience can’t wait to come back."

Cons:

• "The manager that seated our party was outside smoking and blew his nose with no tissues or napkins and he came back in a sat our party he did not wash his hands or attempt to sanitize his hands either."
• "You can tell they have bad management there and make’s them feel like they just want to get paid and get out of there."
• "Management needs to get its act together and keep an eye on these things."
• "This tiny wing passed the kitchen manager. There are no excuses!"
• "Unreal how management is uninvolved in their employees professionalism."
• "Additionally, our server Hailey A was extremely rude."
• "Obviously this is not the fault of our server, but the management needs to understand that any inability to get to an area in a restaurant leads to dissatisfied customers."

Ambiance

Pros:

• "The sports theme bar is cool as are the signature drinks and the fact that they stay open late during the week when their competitors close at around 10PM."
• "Atmosphere was superb."
• "Place was very neat."
• "Nice atmosphere."
• "The eating atmosphere is very very nice."
• "Atmosphere is great such a nice mix of people."
• "They set up tables out in the parking lot which was cool."

Cons:

• "This place smells old. It is either the old carpet or the plastic table cloths they use."
• "It has that 'too many spilled sodas on the carpet' smell and the tables and menus have that kind of sticky film on them."
• "If you're in a rush, don't eat here. Slow, slow service been like that for years."
• "The restroom was dirtier than I have seen in many years. From ceiling to floor it was filthy and smelled so very foul."
• "This place is disgusting the moment you walk in just looks very old and scary to eat there."
• "I was saddened when they closed all the locations in New York. Ruby's was my most favorite place to eat. Their food was delicious. I was visiting NJ and finally got a chance to find a Ruby's that was open. Soooooo disappointed 😞 the food was trash."
• "This was a joke of plate super small no flavor, very oily, if I could give them a 0 stars I would, pasta was undercooked."