"The staff was excellent, friendly and attentive."
"The kid at the counter hustled his butt off."
"The Young Man that replaced the order was very understanding and kind."
"The guy handing out the food was quick and efficient."
"Extremely fast service, friendly staff."
"Went here for lunch. I placed my order and went to get my drink. By the time I finished getting my drink the food was ready!!"
"The lines are very long in the drive through but it moves quickly."
Cons:
"Slowest fast food restaurant I ever been to."
"Service slow."
"Horrible wait time."
"Waited 25 minutes in line for cold food."
"Drive thru very slow service."
"I was waiting in line for 10 minutes just for my food to come out cold."
"This was a terrible experience, we have been in the drive through here for 45 minutes and still haven’t gotten our food!!!"
Food Quality
Pros:
"Chicken BLT was crispy, hot, and juicy though."
"Spicy chicken sandwich is good and fries are hot."
"The food is always very fresh in the evening though."
"Our large order was perfect, delicious and fresh!"
"The cheeseburgers are still great, the fries are hot."
"The Southwest chicken salad was great!"
"Delicious as always at Wendy's but my Son of Baconator was cold. The fries were warmer."
Cons:
"Ordered through grubhub delivery, there was a long hair amongst my fries."
"Every single time ive gone there in the past month, my soda has been FLAT!"
"A Baconator is too expensive too be delivered burnt."
"I ordered a grilled chicken sandwich Thursday night 7/9 and ended up with food poisoning."
"Tasted like cat food."
"The fries were cold and unseasoned."
"The food was cold by the time we reached home."
Order Accuracy
Pros:
"I love Wendy's chicken. When ever I go to Wendy's I literally always get the chicken nuggets or chicken patties/Homestyle."
"Never disappointed with what I get out of Wendy's tbh."
"Overall this is a fast moving place and the food tastes fresh."
Cons:
"That particular Wendy's increasingly keeps intentionally doing my orders wrong."
"We ordered three sandwiches 2 chicken 1 grilled chicken. They got every sandwich wrong."
"Drive through constantly messes up my order and refuses to give me a receipt for my order."
"They can't get your order right."
"This is the second time we were accused of lying about a wrong order."
"The food is good and accurate if you dine-in, however most of the Grubhub deliveries are missing items."
"They got our drinks wrong and gave us the wrong food."
Cleanliness
Pros:
"The place was spotlessly clean and decorated nicely."
"Its clean and the people are friendly."
"The grills look clean and so does the interior of the restaurant."
Cons:
"Also this Wendy's has not been updated in 25 years."
"Unclean store."
"The bathrooms were pretty bad also."
"The inside was filthy. Looked like it had not been cleaned for a long time."
"The lobby was a mess, overflowing garbage, tables not wiped."
"This place was filthy. From the tables to the counters and windows, tv screen with wipe marks- poorly clean."
"If they leave the bathroom this way are they really washing their hands?"
Staff Behavior
Pros:
"The staff was excellent, friendly and attentive."
"My boyfriend and I ordered a rare occasion fast food lunch through their drive thru. So many things wrong with our order, but the manager James was absolutely amazing and went beyond what I expected and happily replaced our meal!!"
"I will admit the cashier was pleasant ....a black gentleman the cashier was pleasant and professional....i salute him."