"Carmen, if you see this, thanks for being accommodating and ensuring that I got everything I needed. You're absolutely stellar."
"They were open and answered my many questions with smiles and genuine advice."
"They are so welcoming and knowledgeable about their products and I feel right at home."
"The employees of enchantments were super friendly and went above and beyond in terms of helpfulness!"
"Staff are very friendly and informative."
"Everyone who works there is so knowledgeable and friendly."
"The staff is generally friendly, knowledgeable and willing to assist you find what you need for whatever you happen to he looking to accomplish."
Cons:
"staff was rude and had a very negative energy. The place is a joke also over priced -everybody is a witch these days."
"But sadly, I have to agree with a lot of the other comments-the staff is absolutely horrible."
"I would have to agree with some other reviews, that I did experience a rude employee."
"There are staff members that are borderline hostile which makes coming in here anxiety inducing."
"The downside is in the customer service - sometimes they're rude and you have to ask them when you want to pay because they're clearly not attentive."
"Horrible rude staff. They were so snobby and kept giving me nasty looks the moment I walked in."
"The staff will turn you off from coming back to spend your money, and they don't really care either if you feel that way."
Product Selection
Pros:
"Anything you could possibly want for all your spell-casting needs: oils, herbs, incense, candles, books, tarot cards and more!"
"They have a massive selection of herbs, sold by the 1/2oz, and measured by the employees right in front of you."
"This shop carries nearly everything I would need for my practices, even though it’s quite small."
"The amount of products and supplies this place has is great, the candles are hand made."
"Excellent selection of herbs, books, etc."
"This place is really nice. They have a variety of different types of things from Tarot cards, to Cleansing materials, to Books, and Candles."
"Enchantments always has such a humble and welcoming environment. It is a small location, but is filled to the brim with materials, books, herbs, candles and everything to come with your witchy needs."
Cons:
"They have interesting items, but nothing out of this world (and they’re overpriced)."
"I really used to like this place... I stopped purchasing candles a while ago because they are waaayyyy too expensive."
"The herb selection isn't really what I'd hoped for but is probably the best they could do with the space given to them."
"The items are overpriced and the Workers definitely make you feel unwelcome, wouldn’t go back unless I absolutely needed something 😓"
"A bit too overpriced. :( That's the only complaint. I wish it was less overpriced."
"Not great. Selection was okay, overpriced but okay."
"The place is over crowded, they keep all their inventory in the store instead of a stock room which makes it hard to navigate throughout."
Store Atmosphere
Pros:
"First impression was the anti Christmas signs on their doors and 'pro krampus' no dogs welcome as well."
"It is The realest place in the city in my opinion."
"The inside of this place is magical."
"Great place, probably my favorite metaphysical shop in NYC."
"Loved the vibes!"
"Feels like a witchy shop on the LES should!"
"When you first walk in you get a sense of home."
Cons:
"I do love to support botanicas and other occult shops. But sometimes going in to this place I do find lack of help or respect."
"I came here off their insta, it's all show. Nothing but a hole in the wall with not much mystery."
"The feeling is one of being judged, and condescending interactions with staff has only reinforced the air of not being truly welcome in their space."
"However, I've been in the store several times and haven't felt welcome in any of the time I've spent there."
"Stopped in last week and while it’s a great shop, the negative engergy inside from staff is sadness esp after other reviews confirm this."
"I sensed a low level of vibration amongst the staff."
"Regulations out the wazoo before I even entered."