Applebee's Grill + Bar Reviews Summary

Service

Pros:

• "The staff is very friendly and accurate."
• "Service great, food terrible."
• "We Love the bartender Anthony who is great and goes above and beyond to make sure we are all satisfied."
• "After having her as my waitress the first time I asked for her every single time I went there."
• "Our waitress tonight, Caitlin Tarkowski, was absolutely out of this world. Super attentive, kind, and extra accommodating."
• "The bartender Queen was amazing! She was attentive, knowledgeable, funny, and made me feel welcomed."
• "Our server Alexa was terrific. She definitely adhered to the old adage Service with a Smile."

Cons:

• "Not a happy customer and my date."
• "Spoke to the manager Dan and he was clueless."
• "Service was very slow (we waited outside so long we decided to move inside)."
• "Food good for price but service was abysmal. Slow all around."
• "The server was nothing but a pig."
• "Manager prefer take care of take out instead of indoor dining customer."
• "The service is terrible. We had to wait to be seated and the guy who seated us acted like we were bothering him."

Food Quality

Pros:

• "For the price we paid it was a bargain."
• "Their new chicken wonton tacos are confused fusion that somehow leaves you craving for more."
• "Food was a 10 out of 10. I highly recommend their new Asian Spicy chicken sandwich."
• "The food was very very good finishing my plate as soon as i got it."
• "SLAMMING!!! Took my lovely girlfriend out. She deserves it as always. We had Chicken Tacos for appetizer which was delicious."
• "Had the steak and shrimp parmigiana, was delicious!"
• "I ordered combo grilled chicken & tilapia with broccoli & bake potatoes. It was delicious!"

Cons:

• "Gross! Literally lost my appetite after I looked down and saw it."
• "I used to love this place but the food got worse over time."
• "The salad I wanted would have been $19 and I think that's a lot to ask for a bowl of lettuce and some toppings."
• "The turkey burger I ordered was dry as if it was over cooked."
• "The food was just ok. The chicken tenders and the grilled chicken were both bland."
• "The food was like public school Cafeteria food. It was mediocre at best."
• "I ordered the double crunch shrimp and it tasted like uncooked flour.......no taste, no seasoning, nothing....absolutely disgusting."

Atmosphere & Cleanliness

Pros:

• "Love this place! This is my usual spot to hang, eat and drink with good friends and people!"
• "This Applebee's is clean, they have awesome service great attitude and their food tasted amazing."
• "Good place to eat in the company of someone. Good food and ambiance."
• "It was nice and pleasant... I prefer the one in Staten mall, it's lively and the food is better."
• "The atmosphere was chill, and the customer service exceeded my expectations."
• "It's cozy and fun at the same time."
• "The atmosphere of the place deserves more than 5 stars the setting is calm and collected."

Cons:

• "Lord knows how old this stuff all is but looks like it's been there a long time and more and more is added as time goes on."
• "The place is in dire need of a renovation and better service."
• "And this Applebees location is not clean or neat."
• "First off the social distancing rule was out the window."
• "I couldnt take pictures because was so dark, unable to take any picture."
• "The inside temperature was ONLY 63.6 degrees!!!! (Winter in NY) The plates were warm but we ate COLD dinner!!!"
• "First they charged me $16.99 and my daughter said they were terrible and ended up feeding them to the dog."

Management & Staff

Pros:

• "I also then had the pleasure of interacting with the General manager Megan Sanchez who without a doubt was extremely helpful."
• "John showed us the back of house and taught us a lot about food safety."
• "Rita was AMAZING, she was polite, she was quick and talkative."
• "Servers and the Manager were very friendly."
• "John and his entire staff went above and beyond to help make this night a success!!"
• "Janet, our waitress was superb and she felt like family."
• "Their manager John answered a lot questions he was also very polite to the group."

Cons:

• "The manager there covered it up and lied about filling a report for me about it so I never went back there."
• "The manager, however, gaslit and belittled me to no end; he told me that nobody else complained all day so I couldn’t have had bad chicken."
• "Manager very rude. The chicken sandwich came out raw."
• "Its managements fault. They don't check to see what's going on."
• "After calling the manager accused me of lying and goes 'are you sure.'"
• "Poor service. Waitress brought salad with steak and fish entrees instead of before."
• "The service was horrible. The waitress was so slow, which I believed was on purpose."