Home Sweet Harlem Reviews Summary

Food Quality

Pros:

• "The fish was seasoned well and the grits were creamy smooth and buttery."
• "The chef is on point fish 🐟 is dam good grits were great omelet sweet potatoes real down south biscuits 😋."
• "The chicken was moist, crispy, and flavorful."
• "The biscuits were so good and flaky."
• "Their fish and grits meal was AMAZING! The fish was fried and had a side of eggs and grits with butter."
• "The organic challah french toast with organic maple syrup was amazing. Great flavor and cooked perfectly."
• "The soul food dishes were fresh, hot and cooked to perfection, with flavors that everyone raved about."

Cons:

• "Very overpriced, $12 for a croissant and two eggs, $20 for an omelet."
• "The food was bad, bordering on inedible: grits were undercooked, biscuits were cold and floury, salmon croquettes had whole garlic cloves etc."
• "The fish was definitely cooked in old grease and likely re-cooked. It was not fresh at all."
• "The salmon patty has no words to describe along with the burnt rubbery chicken cutlet sent out to us."
• "The food was good except for the scrambled eggs I ordered without cheese that came with cheese and inedible."
• "The food was giving left out over night and cooked in old oil."
• "The fish had NO flavor at all the food was semi warm (room temp to me)."

Service

Pros:

• "The staff was fantastic, Courteous and respectful."
• "Not only were Donna and her staff cordial, but even the live entertainment was friendly and engaging."
• "The staff and owner we so attentive, kind and generous."
• "The staff went out of their way to be friendly and keep us updated on the status of our order."
• "The people who work here are so nice and always super accommodating to me and my wife even when we bring our 7 month son."
• "Jennifer and William saw to our every need."
• "Staff are friendly and attentive."

Cons:

• "The customer service is simply horrible! No smiles of comfort and welcoming."
• "It took over 10 mins to be served and there were a lot of staff."
• "Came for breakfast, got stuck with bad service and mediocre food."
• "Unacceptable service. After we ordered, we waited around 1 hour and still had no food or message from the waitress."
• "The service was very poor. We were a party of 9 and the waiter could only take 3 orders at a time."
• "The service was beyond subpar. The food took over an hour to arrive."
• "Service was pretty terrible - took forever to get our order taken, coffee, then milk for coffee, and food."

Ambiance

Pros:

• "Entering this restaurant you could immediately tell you were going to get a nice home atmosphere."
• "The place feels so cozy and welcoming."
• "The vibe is chill, a nice respite from the busy-ness of the city."
• "Homely food served in a relaxed atmosphere."
• "Live jazz and karaoke and awesome fried fish/chicken/shrimp specials on Fridays. . .what more could you ask for in a cozy local spot."
• "Nice little haven in Harlem. Decor was cool, and the place is clean."
• "The atmosphere at this eatery is definitely homey."

Cons:

• "Upon entry my first thought was that everything inside looked very aged an unkept."
• "Place is outdated. Needs a make over."
• "The kitchen was directly in front of the bathroom and their kitchen was disgusting foods all over the floor, chicken bits on the floor, dirty aprons."
• "The place was very disgusting, flies everywhere in the back kitchen also."
• "With a senior with two knee replacements, it was obvious that stepping up to get in this place indicated that they did not welcome any disability."
• "The place is horrible and has been so for years."
• "When I arrived, I thought they were closed (midweek, midday). There was no one inside and the employees could be seen hanging out at the bar talking to each other."

Price

Pros:

• "They were surprisingly budget-friendly."
• "The price of the meal was very affordable by Manhattan Standards."
• "Oh, and reasonably priced!"
• "You get so much for your money here."
• "The price for the two meals was good and wouldn't break anyone's wallet."

Cons:

• "The final insult was to be charged 18% service charge - ON TOP."
• "Let’s just say $77 down the drain."
• "They also have .09 percent surcharge that is NOT a tip. They are crazy."
• "Our bill was $57.73 which included an 18% service charge + tax. Even 18% was not deserved in this case."