Morton's The Steakhouse Reviews Summary

Service

Pros:

• "Service was top notch, our server went above and beyond."
• "Our server KAYLEIGH offered a warm welcome was very kind and made our dinner celebration enjoyable!"
• "Our server was exceptionally friendly, taking the time to answer our questions and recommending perfect pairings that enhanced our experience."
• "The customer service was outstanding."
• "Superb customer service, from the moment we came in."
• "The staff was amazing."
• "The service was outstanding as well."

Cons:

• "Service was slow, at one point what I think was the manager actually cleared our plates and took our coffee order."
• "Service was really slow and inattentive."
• "Our waiter was spotty at best. Water glasses not refilled."
• "Waiter got my order wrong even though I was the only one there."
• "But our waiter was very rude."
• "Visited Morton's for dinner tonight, but after being seated, we waited for over 10 minutes without any wait staff coming to the table."
• "Horrible customer service and even worse management!"

Food Quality

Pros:

• "Sirloin and Dry-aged ribeye steak was no.1 steak in my life."
• "Food as always was great."
• "The onion bread is simply irresistible; we almost indulged in another serving!"
• "The chef made a great baked potatoe which was really delicious."
• "Their lobster bisque is equally delectable."
• "The food was amazing."
• "The food was fantastic."

Cons:

• "Fries tasted like a fridge, meat was not fresh."
• "Then the chocolate lava cake and there was no lava to be seen."
• "Unfortunately, the lobster was a little over cooked."
• "The prime Ribeye steak sandwich I tried was too fatty."
• "The steak is not fresh at all and it is so hard it felt like as if I was eating stones."
• "The steak was not good, the lobster was okay, and the drinks were horrible."
• "Steak 16oz rib eye was cooked to perfection but terrible meat. Worst cut period way below expectations."

Ambiance

Pros:

• "Morton’s on Washington St is impressive! Employees and all, very warm and welcoming environment."
• "The ambiance exuded an aura of opulence and refinement, setting the stage for an unforgettable evening."
• "Having a gorgeous interior and spacious table."
• "The main dining room is downstairs and has an old-school, country club atmosphere."
• "The ambiance was so beautiful."
• "This charming restaurant boasts a delightful ambiance."
• "The atmosphere is nice."

Cons:

• "Most dining takes place in an ugly basement with no atmosphere."
• "The basement dining room is not impressive with its low ceilings."
• "The lighting of the restaurant was horrific too. It was dark as if there was no lights."
• "Furthermore the music was way too loud to talk and it was so cold inside that multiple people were wearing their coats."
• "One star taken because of a couple of fruit flies finding their way to our table in the basement dining area."
• "Table setup was too narrow so you bump into each other all the time."
• "At first glance this restaurant is not really special or unique."