Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Frank (Negron) was wonderful from the moment we entered the store! He was very knowledgeable, attentive, thoughtful and has a great sense of humor."
• "Patience, flexibility genuine concerns for customers' needs and great customer service... Would freely recommend others..."
• "What made the experience even more satisfying was the professionalism of the sales staff."
• "The sales rep. Ms. Tanya Pack provides excellent customer service from the moment we entered the store."
• "The experience with Aldo the sales rep was outstanding from the beginning. No pressure to buy and very informative."
• "Managers at front desk know what they’re doing."
• "The salesperson who helped me, Kwasi, was extremely helpful, knowledgeable, and professional."

Cons:

• "The sales people at Raymour and Flanigan sure will tell you basically anything to get a sale."
• "The only people I like from Raymour is the ladies in customer service. I feel hounded coming in the furniture store. They don't explain or have patience."
• "So everything I was sold was a complete lie."
• "The delivery experience was horrific."
• "I am so frustrated and disappointed dealing with them. My advice....., try to avoid buying things from Raymour and Flanigan because you may not get what you pay for or you get damaged items."
• "I'm totally disgusted with the store as a whole."
• "Bad customer service!! They lie in order to get you to purchase anything."

Product Quality

Pros:

• "Appreciate the ambience, my little kid had to use the bathroom a couple of times and it was always neat."
• "Will definitely come back and I highly recommend Raymour 👌 your furniture are the best."
• "The mattresses are top of the line, and the furniture is very classy."
• "These pieces not only elevate my home’s aesthetic but also promise long-lasting use."
• "The quality of the furniture truly stands out, with both the table and the couch I purchased exuding luxury and durability."
• "I have my furniture for 7 years and it still strong wood never had to do any repairs."
• "All great quality products that goes great with the color of my home."

Cons:

• "Run out this store especially with their sofas bought a leather couch the color started coming off they came and spray painted it."
• "When I received my table & chairs in August all of the product was damaged."
• "I bought a recliner chair (SKU 280235900) in June 2021 and it literally started to fall apart."
• "Terrible delivery got my chair delivered with no legs."
• "The frame isn’t even completely spotless. I found two small chips on the wood."
• "When the product arrive, you end up getting something totally different or broken down."
• "Installed it by myself, now found some problem, large as well which is not fit in my space/room."

Delivery & Pickup

Pros:

• "I am happy with the purchase and the hospitality from in store and to the delivery."
• "The mattress was delivered the next day but it was supposed to come between 1pm & 4pm."
• "Order was delivered within 3 days as promised."
• "Delivery was set out for 2 days after the store visit. Delivery was perfectly on time."
• "I love my new mattress. I will be shopping here again."
• "I received great service. I’m in love with my new bed."
• "The set will be delivered on Monday."

Cons:

• "But I’m giving three stars because I never received a call to pick up my dresser."
• "When I called to check in on an update about my pick up, it was close to 4pm and was told 'I was just about to call you, pick up is only until 6pm'."
• "It's been a huge inconvenience for me having to strip the bed twice make the bed twice expecting my mattress to be delivered and canceling plans all because the store said my mattress would be delivered."
• "If you want your stuff before Christmas don't come here."
• "I had to be somewhere after that time, but I had to cancel it because my furniture did NOT arrive until after 7pm."
• "All in all, I have spent more than 4 days waiting for deliveries that never came."
• "Sat around all day waiting, never came."