Ashley Store Reviews Summary

Customer Service

Pros:

• "Prince Woodbury was aware and attentive upon me walking into the door."
• "Valrie was very friendly and professional."
• "Anne, Troy, and Scott were AMAZING! My husband and I weren’t sure of what furniture pieces would mesh together nicely, and they helped us so much, great attention to detail."
• "Valerie was very helpful with me buying furniture for my new apartment. I was overwhelmed by all the choices. But, She was so knowledgeable and patient with me."
• "One of the best furniture shopping experiences I’ve had! We worked with Tim and he was efficient, honest and extremely knowledgeable."
• "The staff were exemplary, friendly, professional, knowledgeable and patient."
• "I received A+ service from Kiesha and Prince!"

Cons:

• "Ashley furniture discontinued the set and does not carry any replacement parts. They offered no solution."
• "Do yourself a favor and avoid this store. Quality is terrible and not worth the money they charge."
• "After spending thousands of dollars here all customer service could do was $100 off."
• "Salespeople were helpful but not super professional."
• "I'm currently dealing with fraud committed by this store review has been updated due to the current situation and criminal behavior from Ashley homestore."
• "NEVER SHOPPING HERE AGAIN."
• "Update 2024 I tried to use the 5yr warranty I got with my purchase they declined my claim because I moved and the moving company did something to my bed."

Product Quality

Pros:

• "We purchased a beautiful bedroom set and gorgeous grey leather sofa and love seat from the Ashley Home Store in Yonkers."
• "Absolutely love the bedroom set and mattress! Meghan was absolutely AMAZING, made this very exciting process soooooo smooth."
• "The store layout is amazing and the presentation is perfect."
• "The store has very quality furniture with tons of options and colors with the ability to mix and match between sets."
• "We looked around at many different stores and came back to Ashley for two reasons: first because we really loved the sofas we saw and purchased."
• "Our Salespersons Jarvis and Duval were amazing! They spent so much time with us to make certain we chose the perfect bedroom and living room furniture to best suit our needs."
• "I had a wonderful experience buying a new mattress at Ashley Yonkers. The sales team, Paul and Prince, were incredibly knowledgeable, patient, helpful, and friendly."

Cons:

• "We’ve had nothing but problems with the sofa we purchased from Ashley."
• "ALSO, somehow there was a mix-up and I ended up receiving the wrong chair."
• "So I'm running out to spend more money to try to make this mattress work."
• "Delayed delivery of my couch for two months and didn't respond to my inquiries for updates."
• "If I could give NO star, I would. Do not buy the furniture protection plan. It is 100% false advertisement."
• "I will never buy from Ashley's again. They don't stand behind their products and don't even have replacements parts."
• "Items were delivered with scratches, chips, and damages."

Delivery Service

Pros:

• "The delivery men were very persistent."
• "The delivery guys were also great. They arrived in time and set everything at the blink of an eye."
• "All the delivery men were very helpful, respectful, and call to let me know when they were on the to my home."
• "Delivery was quick and the guys set up our bedroom set quickly, were professional and friendly."
• "The delivery young men were very gentle with the furniture and ready to put the table together."
• "Also, the delivery guys were efficient, and quick to put together our dinning table."
• "Thank you Carlos, Luis and Francisco for an awesome delivery experience!"

Cons:

• "Scheduled to complete the delivery and that date came and went."
• "Through no fault of there’s it took 2 1/2 months for delivery but that was because of the supply chain issues but it was worth the wait."
• "Furniture arrived late missing pieces so we had to wait even longer for the complete bedroom set."
• "Terrible customer service. Delivery was made incomplete."
• "I was supposed to have a sofa delivered which was unsuccessful. I have called customer service and spoken to someone named Mary who was very rude and unprofessional."
• "Emailed Ashley 3/7, as they suggested and still haven't heard back."
• "Beds in the showroom have been broken into due to the amount of people testing them out."