Bounce N Play Reviews Summary

Staff and Service

Pros:

• "It was Fun and the staff were amazing."
• "Hosted a birthday party here. The staff was attentive and friendly and helpful."
• "As far as service, the staff was great with the kids; gentle, but firm and always smiling."
• "The host of my party was so nice and super attentive."
• "The staff were friendly to my guests and myself."
• "The staff really pushes for the parents to get involved and have a good time as well."
• "The emcees (Karen and Giselle) were both very helpful from the start until we ended the program."

Cons:

• "Unfortunately our hosts debated each item in our package as if we did not pay for it, this was very disappointing."
• "The staff was very unfriendly and not kid friendly."
• "They make their own schedule and want you to do things their way when you paid your money."
• "Staff were very slack. Not too engaging with the kids."
• "The staff was extremely helpful, very polite and attentive."
• "The hosts were anything but friendly; in fact, they seemed to be in a constant rush, which created an incredibly unwelcoming atmosphere."
• "The staff had really bad attitude they talk to you rolling your eyes."

Facilities and Cleanliness

Pros:

• "There was so much to do and play with and the kids had so much fun."
• "Affordable, fun, clean and friendly place to come too."
• "The place was clean and staff were organized!"
• "The whole place was just for me. No other party was there while ours was going on."
• "The venue was clean and COVID safe."
• "Everything was really clean also."
• "Very clean and organized."

Cons:

• "They don't have much."
• "Half of the arcade games were out of commission."
• "The arcade games were another letdown, with half of them not even working."
• "The rug is dirty and smelly. Smells like the old school gym."
• "The place was kind of small."
• "The place is too packed with too many items."
• "Place is a small and can quickly become overcrowded and dangerous."

Value and Pricing

Pros:

• "We've been to many locations for birthday parties and rate this one as top tier."
• "Overall I would recommend this place to anyone I had an amazing experience."
• "We will be back for playdates and future parties."
• "This place continues to be my go-to when the kids need to unwind."
• "The entire party was privatized."
• "It was in a area right down Steinway with ample parking available."
• "The price is fairly reasonable."

Cons:

• "We paid $1,800 for a less than 3hour party. The owner had an attitude and we feel as if he robbed us."
• "Do yourself a favor and find another place to have your kids party because this ain't it."
• "This place is a total rip off and extremely over priced."
• "Their birthday party prices are ridiculous."
• "Christine even charges a ridiculous service fee."
• "The only reason I would say that it doesn't get the full 5 stars is because of price."
• "Only complain in which i won't rate it 5 stars is the high price for the arcades and games."

Food and Beverages

Pros:

• "Food was OK, I might be bias since I’m from the Caribbean."
• "Pizza and food was great."
• "The food and pizza were tasty and enough to take home."
• "We had pizza for the kids and ordered penne a la vodka for the adults and we all loved the food!"
• "The food was delicious, and the cake was very moist."
• "The food was amazing, I ordered penne alla vodka pasta and the chicken Parmesan which was amazing as well as Buffalo wings."
• "The food was delicious, I had the pernil and penne a la vodka pasta for the adults."

Cons:

• "Even the apple juice provided was watered down, and the kids refused to drink it."
• "It was not tasty at all and the majority of it went uneaten."
• "The food was not good and the pizza wasn't either."
• "In the food room pizza was cold."
• "The pizza was cold and the drinks were watered down."
• "Their expensive horrible pizza!"
• "The quality of the food was very bad."