K1 Speed - Indoor Go Karts, Corporate Event Venue, Team Building Activities Reviews Summary

Customer Service

Pros:

• "The staff was very friendly and helpful. We did the axe throwing/racing combo."
• "Miguel and Ervin really made the experience feel safe and fun!"
• "Staff are well trained and dedicated to making your experience there a great one."
• "The staff there was great, and so helpful."
• "Everyone was so friendly especially Aaron who checked us in and Miguel who assisted us with our gear and the race."
• "The staff was unbelievably kind and enthusiastic."
• "The staff was extremely friendly and helpful."

Cons:

• "Absolutely not special needs friendly."
• "Customer service is horrible. Lady at the front does everything in her power to stop kids from racing."
• "The counter check in took 20+ mins. Seemed like they had no clue what they were doing and really struggled."
• "The woman who is the manager is out of hand... Why would I want to allow a stranger manager or not to check my purchases or bank balance."
• "Worst mistake ever! Avoid this place it’s not fair to you or the kids to be looking to have fun and have to deal with rude people!!!"
• "The staff by the go kart area are super rude to you yelling out to us like if we’re deaf."
• "Not a good customer service experience... Long story short, I had to call the cashier out, she was pretending that she didn't see us."

Facilities and Equipment

Pros:

• "The cars work well, and oh boy they can accelerate...yes!"
• "The go-karts are well maintained and, as a result, extremely quick."
• "The karts were in great shape and I was able to do my 3 races against racers both novice and experienced."
• "Fast electric go karts in an indoor setting. Well trained and friendly staff."
• "The track is smooth and with a super accurate tracking racing system."
• "Axe throwing session was an amazing time. Beautiful, clean, organized set up."
• "The place is clean, the cars are fast and staff and management were fabulous."

Cons:

• "Carts are not maintained properly... staff controls your cart... especially when you start to try to have fun."
• "The go-kart pedals are not responsive, which in turn makes the go-karts quite dangerous to drive."
• "Need severe maintenance on the karts or new karts all together (adult karts)."
• "It was annoying they automatically slow everyone down when someone makes a mistake."
• "The only complaint and a minor one, was some of the cars were a little tired, Meaning slow or worn out tires."
• "Workers were very nice and fixed an issue for us with booking but the karts themselves are awful."
• "I did 4 races and 2 times the go karts had steering issues."

Experience and Enjoyment

Pros:

• "We had an amazing time at Autobahn. Every-time we go to Palisades mall it's something I would like myself and kids to do."
• "It is a very fun experience for both adults and kids."
• "This was great experience from start to finish... BIG shout out to our instructor Chris."
• "Our trainer/guide/instructor 'AJ' was EXCELLENT!!!"
• "Did the ax throwing with AJ. He was fantastic!!!!!... An hour and a half is a lot of throwing!!! Well worth it!!!!"
• "It was fun going fast in the carts."
• "This was my first time here and I have to say it was a great experience."

Cons:

• "Absolutely horrible the customer service is terrible the wait time is astronomical and the staff is horribly rude and inconsiderate!"
• "TLDR: this place is run by kids who don’t really care if you’re getting your money’s worth."
• "The disorganization of the checking in process of this place is unbelievable!!!!"
• "Would not recommend this place to anyone and there was a 3 hour wait time, do not come here unless you want to waste your time, money and efforts and you want disappointed children."
• "The game the coach said we would play was so complicated and confusing, all 12 of us were looking at each other wondering what was happening."
• "The experience was fun overall... Plus, helmet shields are all scratched up and not clear."
• "They make everyone wear a mask regardless of vaccination, and they collect loads of personal information just to let you in the door."

Accessibility and Inclusivity

Pros:

• "Miguel was an awesome Axe Throwing coach. He helped us throughout the whole experience and engaged in friendly conversation with us."
• "We were so excited that kids could now race, too, which made it perfect for a family outing!"
• "Our kids loved it!!"
• "My son had a super experience celebrating his 21 years and his ticket was free too."
• "Had a great time. Took my nephew who is autistic and the staff was accommodating and caring."
• "The staff are amazing, they speak Spanish and English and are very informative of the prices and expectations."
• "I took my kids here and the staff was amazing! My kids ages are 8 and 10 and we had such a great time!"