Dave & Buster's West Nyack - Palisades Reviews Summary

Staff and Service

Pros:

• "The staff was also friendly and helpful, making sure we had everything we needed throughout our visit."
• "The staff were friendly and attentive, ensuring our visit was enjoyable from start to finish."
• "Staff was also very welcoming and helpful."
• "The staff does a good job."
• "Both times were great experiences with friendly staff, clean bathrooms and delicious food!"
• "The staff deserves a special shout-out for their friendliness and attentiveness."
• "Staffs are nice and attentive."

Cons:

• "Very slow service, waited at least 45 mins for lukewarm food."
• "We were a party of 8 and we were hardly checked up upon."
• "The bartender just looked completely helpless and took her a copious amount of time to TAKE MY ORDER."
• "Staff seemed more concerned with watching TV then actually doing theirs jobs."
• "The waitress we had was so inattentive to the point my husband got up 3 or 4 times to find her."
• "Staff were not helpful and actually rude to our children."
• "The service was very poor,we were not greeted at the front neither while at the booth."

Food and Drinks

Pros:

• "Food and drinks were yummy!!"
• "Food tasted good as well."
• "From juicy burgers and crispy chicken wings to delicious appetizers and tasty desserts, their menu has something for every appetite."
• "The burger I had was delicious."
• "One of the highlights of our visit was the food - everything we ordered was delicious and well-prepared."
• "We enjoyed our meal."
• "The chicken wings were great!"

Cons:

• "It can get quite expensive to play in the arcade."
• "Food was very disappointing and mediocre."
• "Also the vegan patty tasted like cardboard."
• "The rest of our food wasn’t very good."
• "The food was disgusting and since it was like 17.99 for a small flat bread we forced ourselves to eat it."
• "There was something seriously wrong with the chicken. You could taste the 3-day old flavor that cooked chicken gets."
• "The food should be better for the price you pay."

Games and Entertainment

Pros:

• "From classic arcade games like Pac-Man and Skee-Ball to cutting-edge virtual reality experiences, there's something for everyone to enjoy."
• "They have a wide variety of games, including the Mario Kart GP DX arcade game."
• "Justice League video game was awesome!!"
• "Arcade offers good value for game credits and plenty chances to earn tokens for prize exchanges."
• "The games were good. A lot of shooting games. A few basketball games. Nice pool tables."
• "The games are always fun."
• "The arcade is finally back! Most if not all of the games are up and running."

Cons:

• "The games themselves are largely inaccessible to someone who cannot stand/sit at them."
• "Most of the games were extremely laggy or completely broken and unplayable."
• "You slide the card and pay for a game but often the game tells you its misread your card."
• "Games extremely expensive and many were broke."
• "Games no longer have multiple rounds without swiping, so it's become a huge cash grab."
• "Some of the machines didn't work."
• "It was clear that the table hadn't been properly maintained, as the felt was worn and some of the balls were chipped."

Cleanliness and Maintenance

Pros:

• "There are hand wipes and sanitizer located all over the place."
• "The kids had a great time! Seeing that it is Covid time, I felt safe and felt that the children were safe."
• "All the games were in great working condition, and the entire place was clean and well-maintained."
• "The place was very clean and we were hungry for some wings!"
• "They have sanitized wipes at everygame."
• "We also enjoyed playing at the arcade and all games where running seamlessly."
• "Great atmosphere and always friendly and attentive staff."

Cons:

• "Didn’t look like anyone was on top of cleaning it."
• "It was too many people and not a lot of people cleaning up around the arcade area."
• "The bathroom at this location is disgusting."
• "The stalls were nasty and a few out of order."
• "Table was not cleaned."
• "The game room was a covid feeding ground."
• "It was so musty and hot in the play room, seems like they refuse to put on the AC there or maybe it’s just wayyy too much people."