honeygrow Reviews Summary
Category: Restaurant King of Prussia, Pennsylvania
Ordering Process
Pros:
- "Order for pickup in the app was easy."
- "Service is quick and the workers are always very pleasant."
- "The ordering process is extremely simple - I order through the app and choose curbside pickup."
- "You place your order on a touch screen. So your order is exactly what you request."
- "The terminals for ordering are user friendly and refreshing to get that level of customization without it being tedious to enter."
- "Ordering was very straightforward with the touchscreens."
- "Their mobile app is easy to use and makes pickup easy."
Cons:
- "1/2 hour later still no food and I asked for a refund."
- "Went in about 15 minutes before they closed and they did not add beef or tofu when I was charged for both."
- "Ordered through the app but when I got there they had no record of the order."
- "Did online order for pick up and waited almost an hour for my order after I arrived."
- "The app wouldn’t allow me to remove the peppers."
- "Once our order was complete someone came over to advise the protein we selected was not available."
- "Ordered veggies stir fry bowl and got only 1/4th of the small container."
Food Quality
Pros:
- "Healthy options in the menu, quite a few vegetarian and gluten free options."
- "Always accommodating to burn the wok for food allergies."
- "The facility is neat and clean."
- "Great quality. Definitely going back."
- "The food is delicious and hot."
- "The food here is great; healthy, tasty and full of flavor."
- "The food was delicious but the salad was served in such a small bowl and it was not tossed with the dressing."
Cons:
- "So many shared surfaces in the ordering process were clearly not clean."
- "I've been getting expired or uncooked food in my salad recently."
- "The protein servings are really small, I got 4 cubes of tofu in my noodles."
- "Food is almost always too salty and the flavors are just not as described."
- "Roasted chicken tasted a bit stale."
- "It turns out there is far less vegetables than noodles or rice."
- "On both occasions beef was bad, more like they used freezer burnt meat or meat which had been in the freezer for a long time."
Customer Service
Pros:
- "Huge shout out to the workers today at this location!"
- "The service is fast and the staff is super friendly."
- "I love honeygrow and one of the managers Eric was so amazing and Nice and so good at his job."
- "The staff is efficient and they have perfected the order process so the wait is not terribly long."
- "Every interaction I’ve had with the staff has been wonderful."
- "Let me start off by saying the staff here are so welcoming and helpful!"
- "The hospitality staff was very helpful."
Cons:
- "Beware: White people making Chinese food what a mistake. Drinks are horrible."
- "Tried to ask an employee for help. He purposely ignored me."
- "The manager on duty really irritated me (different manager)."
- "The person making my salad had no idea how to make a salad and no idea where the items were so it took a while."
- "Very difficult consumer experience. People were great, but you MUST order off a screen, no people unless you scream."
- "When I talked to the manager, his response was 'this is her first day' I don't think I should know that, she should have been trained better."
- "They never apologized for the inconvenience."
Value for Money
Pros:
- "Portion was perfect size for a lunch."
- "Initially I thought it pricey, but the portions are very generous so I'm going with competitive pricing for quality dish."
- "It is some of the best tasting food that you can get for your money."
- "Prices are good and the salad is always well portioned."
- "The food and portions were awesome and I had everything on my order."
- "The food was good and fair portion size."
- "Great salads and noodle bowls. Local ingredients. Healthy."
Cons:
- "The price seemed to be a bit expensive 15-18$ based on ingredient you keep adding."
- "But the prices are quite high for the portions."
- "The prices were a bit high, almost restaurant chain level."
- "It is definitely a bit pricey, but worth it for the convenience."
- "I think it's over priced for what it is but the sources of the ingredients justify most of the high cost."
- "I just paid $13.00 for a bowl of noodles."
- "It's a bit pricey for a place that a customer must do everything him/herself."
Ambiance and Convenience
Pros:
- "Love the egg white noodles. Something different."
- "You can choose from many stir-fry or salad options, or you can build your own."
- "By far the best Pandemic take out system I've encountered!"
- "This location is spacious and has outdoor seating and required ordering your meal via a kiosk."
- "There is a decent amount of seating inside with tables available outside as well."
- "The row of touch screen terminals make for very easy ordering and reduces lines."
- "Great noodle bowl options."
Cons:
- "The music in the place was far too loud."
- "Very hectic parking lot around lunch time."
- "First of all the service is incredibly slow."
- "The crew was slammed, overwhelmed and deep in the weeds. It took about 90 minutes from the time the order was placed until ready to go."
- "Waited 43 minutes for food in painfully loud surroundings."
- "The parking for this location is terrible. Each day doordashers line the streets on both sides causing traffic and safety issues."
- "This place was way too busy, could be due to being a weekend."
Thanks! Your review is awaiting moderation.