AMC Palisades 21 Reviews Summary

Comfort and Seating

Pros:

• "AMC has reclining seats that I like!"
• "Most comfortable seating I have ever experienced in a movie theater. Cushy leather seats with fully adjustable back and foot rests."
• "Fully upgraded stadium seating with individual reclining seats."
• "Amazing Theater. I loved how comfortable the seats are."
• "Nice lounge chair seating and Tuesday discount make the movies fun again."
• "Especially comfortable with large powered reclining seats in all but their IMAX theater."
• "The seats recline & are super cushy, making for a really comfortable experience."

Cons:

• "The seats felt like they should've reclined, but didn't."
• "Seats in other theaters are more comfortable and recline, these are older generation seats."
• "Watch out your seat!! Sometimes your recliner won’t work for you while watching your movie!"
• "The IMAX theater has very uncomfortable seats and there is a foul odor of BO in it, I avoid this IMAX all cost."
• "All its theaters have recliners, but they need long overdue upkeep."
• "The Imax seats are extremely close together, they tried to fit as many seats as possible. There is no space between your legs and the seat in front of you."
• "The chairs in the IMAX are by far and away the worst we've sat in."

Cleanliness

Pros:

• "Bathroom was clean."
• "Very clean and bathrooms look very clean."
• "Great experience at AMC as always.. They are always clean."
• "It's always clean."
• "The place itself is super clean."
• "Theatres were clean, spacious, lines were short, popcorn was good, and I loved my seats."
• "The theater is nice and clean the recliner was very comfortable 👌"

Cons:

• "It was so hot. Couldn't enjoy the movie from being uncomfortable due to being hot."
• "It's pretty gross, but we can't come up with any other explanation for why there are drips down the walls and doors and small puddles of urine at the entrance to almost every stall."
• "They need to clean the bathrooms more frequently! The women's bathroom stalls are kind of gross."
• "So dirty! The floors were so sticky you could hear everybody's feet getting stuck."
• "The bathrooms are some of the filthiest I have ever seen with sticky floors covered in urine."
• "There was trash in the theater everywhere."
• "Stay away from this place. The halls leading to the theaters stank like the carpets hadn't been cleaned in years, the theater was filthy."

Customer Service

Pros:

• "Jay, Conrad and the whole crew are amazing! This is by far my favorite theater."
• "Good to see great customer service!!"
• "Very organized, employees are attentive."
• "The employees were full of smiles and looked like they enjoyed their time during my visit."
• "The staff are friendly & helpful."
• "Customer service was very helpful and polite."
• "The folks at the concession area were friendly."

Cons:

• "This theater has the worst service I have ever seen."
• "I am HIGHLY disappointed at the service i received from this theater."
• "Management is horoble, he's name is Patrick, he is not understand the conseptions, they take money, not provide the service."
• "Absolutely disgusted with this place."
• "The staff is so irresponsible and immature. The managers do nothing about it."
• "Customer service was horrible, no smile, nothing."
• "CRAZY girl at the cash register. Yelled and cursed and my son and me."

Facilities and Amenities

Pros:

• "So many movie options with 21 theater screens."
• "Love this theater. Me and my family spend so much time in this mall and going to this theater that we love the place."
• "The AMC Palisades 21 is a wonderful movie theater located at the Palisades Center in West Nyack, New York."
• "Watched Bohemian Rhapsody in IMAX there. Best cinema experience I've ever had."
• "The snack bar is clean from the Soda dispensers to the condiments counter."
• "Also LOVE the reclining, reserved seating."
• "Great to be back after the pandemic."

Cons:

• "Everything is over priced. Literally everything!!"
• "The food is pretty bad and the seats in the IMAX should probably be updated."
• "The concession prices are crazy. They have a $22. 'Bavarian' pretzel."
• "Food is expensive, but you expect to pay astronomical prices when you visit the movie theatre, right?"
• "Terrible expensive tickets."
• "I will never come here again. Very mad."
• "The entrance is also weird with no clear way to enter with a QR code."