"This is DEFINITELY my go to Movie Theater. It's clean, huge."
"It’s clean overall."
"The theater is clean and well-maintained, and the staff is friendly and helpful."
"The rest rooms are clean."
"However, the theatre was not crowded, very clean and worth the cinema experience."
"Staff is welcoming, the place is clean and the seats are comfortable."
Cons:
"It’s 2024 and there should not be red velvet seats from 2004 with sweat stains."
"The theater was dirty, I had to clean my seat."
"Walking onto the escalator from the third to fourth, the floor was so sticky right there."
"The theater could definitely be a bit cleaner as there have been a few times where I’ve noticed popcorn littered all over the escalator."
"Place is dirty and sticky."
"The floors were disgusting and the seats were even more disgusting."
"The place is absolutely filthy!! old cloth seats that look like they came out of a dumpster."
Customer Service
Pros:
"The ticket-taker, Jaclyn, was fantastic. She brought me to an elevator and my chair."
"I'll add that they also helped out with a ticket issue which was 100% a fault on my end -- really appreciated that."
"The staff was very nice and patient with me."
"Big Shout Out to Carlos. Exceptional Customer Service."
"Thank you to the attendant and the AMC staff, the value of the wallet was not much at all but the help & honesty was well worth the trip in an attempt to retrieve the item."
"If you needed assistance, they had two very knowledgeable employees there who answered our questions and made us feel welcome on a Sunday morning."
"He was kind, helpful, knowledgeable and he helped us with directions to our movie."
Cons:
"Myra was an absolute rude nightmare who then refused to acknowledge their fault."
"When I went to tell the staff there is no air conditioning and we were sweating profusely they did not care at all."
"The staff literally looked at me and did nothing while knowing i needed assistance."
"Worst customer service. I only went there cause there was a strange movie playing."
"The people who work here are the worst."
"Staff and managers are high school students with half an edible in between there teeth."
"The customer service there sucks."
Facilities and Amenities
Pros:
"Some sections have recliner chairs which is a nice addition."
"The Dolby cinema had great black leather recliner seats that are spacious for a large person compare to the other regular theater rooms."
"Offers Dolby cinema, which is the best way to watch at any AMC."
"Definitely a fun spot to go and see all the great movies. You'll have fun here. Family-Friendly-Fun."
"One of the most important feature of this AMC is that it offers reserved seating."
"There are self-service ticket kiosks at the entrance/main lobby."
"Clean and fresh environment with machines on each floor to get or refill your drinks."
Cons:
"The elevators are ancient."
"All the escalators don’t work."
"I've never had to take so many escalators in my life to get to a theater."
"The theater could definitely be a bit cleaner as there have been a few times where I’ve noticed popcorn littered all over the escalator."
"In a six story building, only 1 escalator was operational."
"Concessions on the top 3 floors were all closed."
"The seats there are old and there was barely any space to stretch out my legs comfortably."
Value for Money
Pros:
"I would definitely recommend you watch movies here!"
"With midday senior pricing, compared to the other venues nearby, I found the ticket prices acceptable."
"It's a good place to see a movie."
"If you rarely go to the movies theaters, make this one your choice and you won't regret it."
"Despite it being super busy, the staff still are still super helpful each time I have been here."
"Spacious, variety of theaters and selections, bathrooms on each floor, fountains on each floor, escalators or elevator options."
"Both times the theaters were clean and we're were able to quickly get through the vaccine card checks and through the lines to get caramel & cheddar popcorn."
Cons:
"Yes, it was very expensive for one ticket, which I don't recommend."
"The popcorn was stale and the soda tasted too watered down."
"Avoid this dump at all costs. Worst movie going experience of my life."
"Never have I even ever experience such dysfunctional and old fashion theater."
"I will never visit AMC Empire again!!!"
"They treat you like a tourist, they do not care at all."
"Coke tasted like trash as well, couldn’t finish it."