Address: 55 Kinderkamack Rd, Emerson, NJ 07630, USA
Phone: +12012610900
Rating: 4.7
based on 404 reviews.
Customer Service
Pros:
"Sales Consultant Nilsson Guzman was such a professional helped me out with all my needs, answered every question and concerns I had with superb knowledge."
"John Clarke at Liberty Subaru was awesome to work with when I purchased my new car."
"I felt very relaxed and comfortable from the moment i entered their dealership."
"Jeremy Vasquez at Liberty Subaru won our sale with transparency and compassion."
"Everyone is great to deal with and they are very helpful without putting unnecessary pressure on the customers."
"Everyone at the dealership was polite and friendly."
"The entire sale was 'trouble-free' from start to finish."
Cons:
"I purchased a Subaru from Ramsey last time and left the dealership feeling ripped off and treated like just a commission check."
"They over charge on labor like Crazy."
"When I went to the finance guy he was very rude when I told him I had already gathered outside financing."
"I got ripped once, which is fine, I won't die if I pay few hundred dollars more 1, All wish this review helps others be caution and avoid getting ripped by such dealers who serves unethically."
"Came here for a safety recall on my Outback... Service desk folks were very unprofessional."
"Awful experience. I wrote my feedback to them and have not heard a thing. I guess Subaru doesnt care about customer experience."
"Worst Subaru service Center, Please don't go for any big service."
Sales Experience
Pros:
"This was the most honest, straightforward, and professional car buying process I've ever experienced."
"Would definitely recommend to my friends and family."
"John Clarke was patient and super helpful."
"I would definitely recommend Liberty Subaru."
"Overall the service was efficient, organized, friendly, reasonably priced and most importantly HONEST."
"The sales process was very quick and easy and I was able to get in my new car fast!"
"Buying a new vehicle at Liberty Subaru was simple, fast, stress free, and a great deal."
Cons:
"That is not only bad service it is also dishonest. Not sure what other things on that work order was just made up."
"Waited an hour and a half for an oil change, after being told it would take 30 minutes."
"I guess they’re too busy to sell another car."
"Maybe it's because I'm not White (all the other White customers were dealt with in a timely fashion). No apology, nothing. Just wasting my time unapologetically lol."
"The only downfalls were waiting a week for requested photos (part of that was due to the snow) and having to drive back in 2 weeks for out of state plates (also, not really their fault)."
"Unfortunately the entire job took 2:15. Was not provided any sort of update whatsoever."
"Now after almost a month the dealership refuses to return my calls or the calls from my bank for whatever reason."
Vehicle Quality and Features
Pros:
"I'm so extremely happy with my vehicle and feel like they treated me with respect, fairness, and transparency."
"He made sure to highlight and demonstrate all the various features of the vehicle."
"I am a very proud owner of a 2023 Outback, and I absolutely Love my car."
"I am so happy with my new Forester Sport."
"I love the Outback Premium that we purchased from Liberty Subaru."
"I've been telling all my friends and family about how much I love my new 2023 Subaru ascent."
"I am beyond thrilled with my new Subaru - not only with the car itself, but with the whole process in general."
Cons:
"They said they couldn't do anything to the car and they ran out of stock whatever it was that they needed."
"Not only was this not performed, the work order I received at the end said it was performed."
"the paint on the hood + side of my brand new 24 crosstrek started peeling."
"However they would say whatever to 'explain' subaru problems later admitted be a defect."
"Took over a month due to the vin being stolen from an outside source."
"Tried getting in touch about a new WRX but can’t get in touch with anybody."