LongHorn Steakhouse Reviews Summary

Food Quality

Pros:

• "The food was perfect; time, taste, texture, and presentation."
• "Food was good, but a little too salty."
• "The food was amazing! The steak was cooked to perfection, evenly cooked, well seasoned."
• "The food was phenomenal and loaded with flavor."
• "The ribs I ordered were juicy, flavorful and fall off the bone."
• "Food was amazing. Salmon was amazing!"
• "Their steaks always well seasoned and cooked properly to order."

Cons:

• "The food was definitely the disappointment of this outing."
• "The food wasn't edible. Loaded with salt."
• "The taste was so lousy I only ate two ribs. The ribs weren't even hot."
• "His burger was not medium rare it was rare and bleeding through the bun. The French Fry's were so salty, they were not edible."
• "The steak...smelled pretty bad."
• "The food.. I had the steak with lobster tail and the lobster was not how it usually tasted.. it definitely was overcooked and very fishy."
• "The food was just blah - overcooked steak (no pink in medium) without any visible spices."

Service

Pros:

• "He had AN amazing attitude even though a member of my party had a little bit of attitude."
• "Very friendly staff, very clean."
• "Kind staff and fast service."
• "Service was friendly and wonderful (Staff had a great sense of humour)."
• "Waiter was friendly and attentive."
• "The waitress & manager were so nice to talk with."
• "Our server Lucas was wonderful as well as the food runners."

Cons:

• "The food was good however the service was terrible."
• "The service tonight was very slow. The waiter was not attentive."
• "We waited for the check... we looked for the server and saw she was talking behind the bar with the bartender."
• "Terrible service. As soon as I walk in, me and the two people I’m with get looked at in a judgmental manner."
• "The service was terribly slow and when we asked for things the server kept forgetting."
• "The service was very terrible. We've been waiting for an hour and never got a message when our table was ready."
• "The hostess/staff seemed irritated at the fact we were a large group of people."

Atmosphere

Pros:

• "Nice, energetic yet relaxed atmosphere with a country-outback themed vibe."
• "The restaurant was clean and nicely decorated."
• "The atmosphere is nice. The decor is awesome."
• "Everything here was pretty good, atmosphere was nice and relaxing."
• "The atmosphere was as sad as it gets. Very low light."
• "Country music being a bit too loud would be my only complaint about the environment."
• "Walked in unusually late as any dumb customer would and was received warmly by staff."

Cons:

• "We got there and they put us right next to the bathroom which smelled awful."
• "The tables had a permanent sticky feeling to it including the seats."
• "Who in their right mind would let a wet longhaired dog in their restaurant."
• "The restaurant was not very clean which bothered me."
• "There were servers standing at the entrance but the tables and floors were dirty."
• "Food and service was ok but it was freezing inside the restaurant."
• "Also, it was freezing cold my boogers were literally falling out and my head was like an ice cube."

Management

Pros:

• "The manager greeted us and was very friendly."
• "The manager was very professional and wanted to make sure we were satisfied with our first time visit to longhorns."
• "The manager checked in on us."
• "The manager was extremely nice."
• "Messed up my order but did the right thing manager was awesome."
• "I was very surprised when a gentleman named Bob (I think he was the manager of the location) came to our table and asked us how was our meal and even chatted with us."
• "Had a fantastic server, bartender & 'Candlestick Maker' named Kylle tonight & had the best service ever!"

Cons:

• "Computers for ordering went down. Manager told hostess to not seat anyone."
• "Unfortunately, Scott completely disregarded our reservation because we found another group of 20 who fragulantly claimed my identity and sat in our seats."
• "Very Poor management."
• "The manager was rude and treated us like we were a problem."
• "Amazing that the manager didn't even bother to come to the table."
• "None of the food was comped and the manager never came over."
• "If Lexi the manager is working, and you're Hispanic, be prepared to be treated differently."