"Larry takes care of every customer like family. He makes the experience a 10!!!"
"Jake, our waiter, was phenomenal! He was attentive, extremely knowledgeable, and really made it a pleasant experience."
"Service was excellent. The drinks and the appetizers could not have been better."
"Had a holiday party here! Amazing FOOD and GREAT Service!!!!! They literally did everything we asked for and were very accommodating!"
"Alex, the bartender, always remembers our drink and dining preferences and makes us feel like family."
"Throughout your dining experience, you will receive top notch service."
"Had dinner with some friends and I must say service (as always) was 10/10."
Cons:
"It was so dark that we used our phone lights to try to make it better."
"I didn't appreciate this tall gentleman who I don't know if he was a manager or not acknowledging every family except me and my husband and son whom we are African American."
"The service was terrible which was a surprise."
"Our food was cold, never was asked if we were okay or wanted refills."
"We waited over an hour and half to receive food that was cooked for about two minutes."
"We felt rushed and did not feel welcomed."
"our server was never available to check on our meal."
Food Quality
Pros:
"The food here was phenomenal!!! Amazing fillet steak and the creamed spinach was also superb!"
"Our selections were seasoned and cooked to perfection."
"The steak was melt-in-your-mouth delicious as usual."
"The food was fabulous, steaks were perfect, sides very tasty."
"The food is good and what you would expect from a solid steakhouse."
"The food, as was the first time I visited, was on point. Steaks were cooked perfectly, the sides were tasty and a delicious dessert."
"The food is absolutely delicious!"
Cons:
"He order a New York steak and it was very chewy."
"the steaks were overcooked, not as requested."
"The steak was VERY burnt on the outside and almost raw in the inside (we ordered medium)."
"The popovers were burnt and the beef Wellington was overcooked."
"Chilean Sea Bass was not very good. Tough and stringy instead of soft and flaky."
"Lobster was inedible - tough, hard and impossible to chew."
"Steak was overcooked and tasteless and did not resemble a NY Strip."
Ambiance
Pros:
"The atmosphere is very warm and inviting."
"The place is really cool, and it’s surprisingly large inside."
"The atmosphere is warm and intimate."
"Once thing I love about this place is that it is very dim when you're inside. It gives that nightlife vibe at any time of day."
"I loved the ambience, plus the decor was very attractive."
"What a gem of a place! Cozy & inviting."
"Roots has that old school steak house feel with wood trim and a good mixture of tables and booths."
Cons:
"Went there NY ewe w a bigger party ... the place fell apart."
"Crying baby at table next to ours definitely did not add to the ambiance."
"A dining room that became unpleasantly loud."
"I’m going there to enjoy an upscale atmosphere and to enjoy a fancy night out with delicious food for an upscale price. It’s really disappointing when the people behind us are wearing hoodies."
"The restaurant was very dark, and quite loud; I struggled to hear people sitting directly next to me, or to read the menu."
"We were sitting outside in a odd area where we were facing the dumpsters."
"It was super dark and we felt in the way."
Value
Pros:
"Additionally the prices are worth the meal."
"Oh my goodness the food was very delicious and the prices are very reasonable."
"Food is beyond good. Lobster bites and filet is to die for."
"Price is a bit high, but if the food is good.... it's worth it to me."
"Nice wine list with reasonable prices for a steakhouse."
"The food was amazing. Steaks were cooked to perfection and all of the sides were fantastic."
"The food & service is excellent."
Cons:
"Admittedly a touch expensive for what it was - a single entree with no sides or additions was $35+."
"For the price of the food and drinks, I would've expected better service."
"Not worth the money at all 👎"
"Paid 700 dollars at our table of six to be put at a booth at a bar and not be able to hear each other."
"For the price we paid for lunch, I should have just went to capital grill where I would not have been disappointed and the service would have been way better."
"The valet guys try to pull a Fast one on you to charge you 20 dollars to park in a regular parking space in front of the location."
"I will not be back at this restaurant. I don’t mind paying for value and quality...this was NOT the place for that..."
Management
Pros:
"The manager asking how I was doing, was nice."
"We had multiple other managers come up to ensure everything was to our liking."
"Larry (Manager of the establishment) personally reached out and they genuinely cared about the experience we had."
"Larry is the only owner I know that went out of his way, delivered on his word and made it perfect!"
"There was a seating issue on one of our visits & the manager Larry went above & beyond to fix it."
"Management came over to congratulate us and provided a dessert on the house."
"Update - We returned to Roots after management followed up. The staff and food were fabulous."
Cons:
"The Maitre'D was not much better."
"We were then attacked and harassed by the manager to Get up from our table that second while we were waiting for our car service to arrive."
"Terrible service and management."
"I am writing this review is due to their incompetent valet service."
"I will never go back to a restaurant that I cannot trust."
"Given the price point I wish the management would have encouraged a more serene and befitting environment."