Double Cut Steak House Reviews Summary

Service

Pros:

• "Nina was my server for the evening and was extraordinary!!"
• "Our server, Jeffrey, was absolutely outstanding! Not only was he personable (and handsome) but was well versed in Double Cuts menu."
• "Wait staff was excellent and very attentive."
• "Patricia our server! She was absolutely fabulous and very attentive to our party of 7 which we were able to have in a private room."
• "The service was amazing. The wait staff were attentive."
• "Mariella provided excellent service throughout the entire experience."
• "Our server was Dianne, it was the best service I've had in a long time."

Cons:

• "One of the worst experiences I've ever had. First, this is supposed to be an 'upscale' steak house, but it felt more like a friendlys with the amount of small children dining there, especially after 7pm."
• "Absolutely horrendous service. Had a 9pm reservation, ordered food at 9:05. Inquired about the status of the food at 9:40pm Food FINALLY came at 9:58pm."
• "Service was poor, they forgot our sides and we went without those for about 10 minutes."
• "The service was okay at first but then there were multiple long periods of about 20- 30 minutes where the waitress was MIA."
• "Our server was nice but rarely decided to see us, it took 45 mins to get our appetizers."
• "The service was awful!!!!"
• "Not sure why this place has good reviews but the customer service here is ABSOLUTELY TERRIBLE!"

Food Quality

Pros:

• "I ate the rib eye 20lb steak medium cooked and it was delicious."
• "We ordered the lobster bisque soup 10/10, the shortrib tacos 10/10."
• "The scallops were so flavorful as were all the sides."
• "The Food was really good."
• "Food was also delicious! Carpaccio was amazing!"
• "The food was delicious 😋. I had the Filet Mignon with Bernaise."
• "The food was great, but Tammy really made our experience memorable."

Cons:

• "A magnificent horror. It took 30 minutes to make a rare ahi tuna steak that was stringy."
• "The food was horrible. I ordered filet mignon medium well. It came out burnt and dry."
• "Prime rib not cooked to order. Management very unprofessional and argumentative."
• "The mashed potatoes were clearly microwaved with a crust on top, a couple hot spots, and ice cold in the center."
• "One was rotten, with algae on the shell and smelled like garbage."
• "broiled asparagus, hollandaise on side. No flavor."
• "Food is absolutely horrendous."

Atmosphere

Pros:

• "The scenary in the restaurant is outstandingly beautiful."
• "Being situated on the Kalahari property is a visual pleasure."
• "The atmosphere was very nice and relaxing."
• "We also had a very romantic setting by the fireplace."
• "Great experience! Decor is so beautiful. Many hidden areas to dine, relax. Fireplaces at every turn. Elegant."
• "The atmosphere is relaxing and romantic."
• "The atmosphere was wonderful."

Cons:

• "This place is definitely not worth the price of the food."
• "We were seated 3 rooms over from where the live music was playing, the only thing we could hear was babies crying all around us."
• "Also this places has a lot of kids because it’s attached to a family resort so if you are looking for something romantic this is not the best choice."
• "It's a sad place to be in (though the private dining room might be nice)."
• "The restaurant was filled with loud, boisterous kids."
• "But the restaurant was 80% empty and the hostess sat a toddler in a high chair right next to us."
• "Please provide a better atmosphere, not a hostile one."

Value

Pros:

• "In my humble opinion, the quality of the food was worth the price."
• "A little pricey, but well worth it once you get your food."
• "So, I firmly believe you get what you pay for."
• "Expect to pay for what you get it is worth every penny so treat yourself to a fantastic steak dinner when visiting Kalahari."
• "While it was pricey, you absolutely get what you pay for in terms of portion sizes & how wonderful the staff treats its customers."
• "Yes, the prices are high but I wasn't disappointed."
• "Certainly high-ends prices, but the quality was there."

Cons:

• "The food was Double price, no sides included. Double cut to the value and wallet!"
• "We had a party of 10 and our bill was over $500."
• "For $16, overpriced frozen to grill patty."
• "This place is definitely not worth the price of the food."
• "Wish the food would’ve tasted a little better for the price we paid."
• "It seems to be a bit too expensive for what it offers, value is just not there."
• "The food was not worth the cost."