"The staff were very friendly and arranged for my aunt to be accommodated asap because she has trouble walking."
"The service at Premium Sweets Bengali Restaurant was great, with attentive and friendly staff who were eager to cater to every need."
"The servers are so sweet and nice, the food was great."
"The customer service was notably commendable, with staff who were both attentive and friendly, enhancing the overall experience."
"The service was good. They were cordial."
"The employees seem nice and are fast at serving food."
"Their new manager knows how to value their customers."
Cons:
"Customer service was too bad, all the places were dirty and they never clear the tables and chairs."
"When I ordered the food, food will not coming until I called them for my food."
"The manager was also unfriendly towards the employees and shouted at them behind our back."
"Extremely poor customer service! We had to wait half n Hour To get our food."
"Service was very bad, they doesn’t take care to the customer."
"The working staff over there was very rude, didn’t listen to the order properly, gave me the wrong food that I didn’t ordered and denied to exchanged it."
"The staff is so rude. Especially One staff Name Nayem his behaviour as like he is the owner of this restaurant."
Food Quality
Pros:
"The food is good, but the service and food portions are not consistent."
"The food was nice and tender and everything was grilled not even makes it even better."
"The food tastes great and sometimes they have special sale on biryani for 5.99."
"Food is of great value as well!"
"The food here was good. We stopped in for breakfast and I had a big plate of lamb biryani. It was excellent."
"Their Chicken Biryani and tea are delicious 😋. The best in NYC for Bengali Food."
"The food is really good, finding parking a a nightmare. The food is traditional Bangladeshi, very authentic."
Cons:
"The halim was stinky!"
"I ordered beef tehari smell so bad and curry chicken so bad everything was terrible honestly they don’t know how to cooked."
"The meat was cold and tasted like it was made a day before."
"They gave us chicken that tasted like it was made the day before and was just thrown into the microwave to reheat it."
"Most of the food is old and dried out, and goat meat is not even cooked properly."
"Hair in the food. Ordered 3 plate goat biryani, on first bite found hair in the food."
"We got our usual biriyani, chicken, and vegetable side. However, all of us got food poisoning afterwards."
Pricing and Charges
Pros:
"The food tastes great and sometimes they have special sale on biryani for 5.99."
"Food was good and prices were reasonable."
"Great food and taste...and quite reasonable prices..."
Cons:
"Didn't have what I ordered so gave me something different without my consent. Overcharged me for my order."
"The restaurant attendant initially presented a bill of $49 for our meal... Finally, with the manager's intervention, the correct amount of $34 was settled upon."
"Went to dine in late at night for 3. Ordered 3 plates of white rice, fish curry, spinach, eggplant fry with dal. When it was time to pay they were charging an extra fee of $9, without letting us know."
"I went to this place and it was the worst. They charged us $75.97 but it was supposed to be $57."
"They added service charge of $14 and another $11. Later after the payment, they returned $11 and said that it was added extra."
"They arbitrarily added a 18% Service Charge to my bill."
"My total bill was 42 dollar and they charged me 7 dollar extra for service charge."
Cleanliness and Hygiene
Pros:
"I have been here recently a few times and the bathroom was cleaner."
"It was really clean unlike most restaurants in this area."
"Quality of food improved by miles. Also probably one of the most cleanest and well organized Bangla restaurant in the area."