Ruth's Chris Steak House Reviews Summary

Food Quality

Pros:

• "Naturally the food was stellar -- it always is!"
• "The steaks were juicy and very tender."
• "Food was amazing!"
• "The food was just simply amazing."
• "Everything we have ever ordered is cooked to absolute perfection, from the steaks to the lobster as well as the sides and desserts."
• "The food was delicious from beginning to end."
• "The food was as usual well prepared and of high quality."

Cons:

• "Worst steak ever. Literally."
• "The jumbo crab cake was a bit dry."
• "Food was nasty and not worth the price at all."
• "The lobster tail (more like a large shrimp) tasted like burnt-seasoned black grease."
• "The creamed spinach tasted like it was previously frozen and store bought."
• "The Lobster Mac n Cheese which was completely disappointing. It was super dry because they put it in the oven and super bland."
• "The calamari appetizer... was drowned in the sweet chili sauce and soggy."

Service

Pros:

• "Our waiter Tyler, lovely gentleman, gave us incredible service."
• "Service was excellent."
• "The service we received from the host, servers and Manager was warm and friendly, attentive and professional."
• "Service was also top notch."
• "Our server Vi & her team were helpful and made it a great dinner experience."
• "Don’t get me started on the service it was beyond superb! Everyone was well attentive!"
• "The service team was outstanding."

Cons:

• "It’s clear to me that management at this location is subpar and they have a lot of work to do to bring this location back to the standards guests of Ruth’s Chris have come to expect over the years."
• "The food was great; however, the service was quite disappointing."
• "I know we were a big group, but the table wasn't ready for our booking, service was slow, food took hours to come out and the staff weren't very knowledgeable on the wine list."
• "I went here for my anniversary and when we first walked in staff was generous and was greeted by manager... SERVICE here is awful."
• "Service was fine the first time we came about a month ago, but this past experience was brutal."
• "The service could’ve been better we went on a Saturday night...we were rushed to order our food and rushed to eat it."
• "The service was abysmal (even though the place was half empty)."

Ambiance

Pros:

• "From the entrance, Linden and Robert made us feel so welcomed!"
• "The restaurant’s decor and ambiance was welcoming and warm."
• "The dining room is both unexpectedly grandiose and spacious."
• "Not to mention that the atmosphere is so beautiful and elegant."
• "First and for most the atmosphere is amazing!"
• "Lovely spacious atmosphere not like NY the place was very cramped."
• "Great ambiance and service."

Cons:

• "Seeing an empty dining room is always a little unnerving."
• "Here we go seated on a table which smelt like some chemical around."
• "They sat us by the entrance and there’s an emergency exit there that both employees and guests used often."
• "It’s hard to enjoy yourself when your being rushed to eat and drink your food."
• "I was never greeted... no proper greeting, no good service upon entering."
• "Quite overpriced!"
• "Seeing an empty dining room is always a little unnerving."

Management

Pros:

• "Carlos the manager was amazing."
• "The manager was extremely welcoming and our table was ready, so we were seated without any waiting."
• "The manager and assistant manager checked in regularly to ensure we were having a stellar time."
• "The manager Robert is as professional as they get."
• "The GM Karen and her team of Managers (Rob and Crystal) are the epitome of Professionalism and Quality Customer Care!"
• "The manager was also amazing!!!!"
• "The manager gave it to me to celebrate my baby girl that’s on the way."

Cons:

• "It’s clear to me that management at this location is subpar and they have a lot of work to do to bring this location back to the standards guests of Ruth’s Chris have come to expect over the years."
• "To the horrible disappointment and customer service by manager Robert Rosado."
• "Mr Robert had some guts to make fun of us."
• "I was told manager was coming to talk to us but he did not make that effort."
• "Service became real awful. Waiter didn’t check up on us but then after we tried to order the free dessert they brought out an incomplete dessert only bringing us ice cream and even still the waiter took LITERALLY 30 minutes to comeback and see if everything was okay… by that time we didn’t even want it and asked for the bill which again he took another 15-20 min to bring us the check and another 15 min to process it. During this time the manager never made his way back to us."
• "Even the service was cut only to be replaced by a hovering chain style restaurant manager who casts more apologies than solutions."
• "Servers and manager would disappear for 30 minutes at a time while looking for our items in the back."