Outback Steakhouse Reviews Summary

Category: Steak house

Address: 1397 US-9, Old Bridge, NJ 08857, USA

Phone: +17325258899

Rating: 4.4
based on 337 reviews.

Service

Pros:

  • "Our waitress Shauna was very attentive, she was very kind to me and my family."
  • "Jess P was our server and she ate it up. Not only was she knowledgeable but she hustled to make sure our drinks were always full and plates were always clear without making us feel rushed."
  • "Service is very fast, shout out to Michael for being kind!"
  • "Our associate Mike was just wonderful."
  • "Our server Fran was fran-tastic! She was attentive and super friendly - simply perfect!"
  • "Our server, Michael, was very attentive (but not overly so), charming & personable, & accommodated all our requests."
  • "Our server Leah was great! Our food was on point and Leah was knowledge, friendly and attentive."

Cons:

  • "Hostess was rude and they were clearly unorganized."
  • "We weren't very happy with our server first we were given the wrong drinks and he seemed more concerned with getting his tables cleared off then with his customers."
  • "Called ahead, when I got there the hostess said they didn’t have my name."
  • "The waitress never took our orders for entrees despite serving people around us."
  • "The only reason I did not give it 5 stars was the cleanliness and the safety protocols. The menus we were given were coated in food and sauces from peoples hands telling me that they don't clean the menus in between customers."
  • "Despite the waiter (Jessica F) being nice there were numerous errors on my tab and i had to repeat some of my orders twice."
  • "The only reason why I gave a 1 star was because you have too. We ordered for Mother’s Day, food came steak was over cooked they forgot 3 side dishes."

Food Quality

Pros:

  • "The menu is varied, the food is delicious."
  • "Steak and burgers cooked at a perfect medium temperature."
  • "The food came out quickly and my Alice springs chicken was cooked to perfection."
  • "Our food was delicious and hot!"
  • "The food is great."
  • "Our steaks were cooked exactly how we ordered them and all of the food was hot and fresh."
  • "The food was delicious and served at the perfect temperature."

Cons:

  • "Steaks was undercooked! Appetizers were over fried! My steak said juicy / NO JUICE On IT- DRY AND COLD!! BLOOMING ONIONS WERENT DONE RIGHT."
  • "One steak we asked medium well, it was bloody."
  • "Ordered the combo prime rib and shrimp. Prime rib was very tough and dry."
  • "Blooming onion was extra oily, I had a Philly cheese steak and definitely not what I expected."
  • "The burger was tasteless and was mushy. The bun was stale."
  • "French onion soup had no flavor and was not hot."
  • "Chicken was rubbery terrible texture, over cooked. Fries soggy to the next level couldn’t eat."

Ambiance & Cleanliness

Pros:

  • "Wonderful atmosphere. Will be back soon!!!!"
  • "Always a great experience at this Outback location!"
  • "The restaurant is clean, including the restrooms, which is sign management cares."
  • "Facility as a whole is very clean, and a great experience overall!"
  • "Such a clean restaurant with friendly staff!"
  • "The place was exceptionally clean."
  • "Food is good and the restaurant is always clean."

Cons:

  • "Stay away this is the outback on rt 9 north."
  • "The floors are extremely sticky and dirty. The silverware at the table was also dirty. The bathrooms were disgusting."
  • "This place is trash."
  • "Last three visits displayed wrong chef on duty."
  • "The 18oz ribeye for $30 was all fat, thin and with no flavor at all."
  • "Would rather go to Texas road house."
  • "Just close this down and someone open a Texas Roadhouse over here."

Management & Staff

Pros:

  • "EVERYONE from the host, the manager the bartender/server and the food runner were excellent."
  • "The manager Fran is also the best and she is very experienced in customer service."
  • "The Manager, Laura came by our table and made sure everything was going well."
  • "Laura is a phenomenal manager! Very polite, helpful, and super amazing with children!"
  • "The manager Laura constantly walked around to make sure every guest in the building was doing good."
  • "Thanks you both Leah and Laura for making our night at Outback a memorable one."
  • "The manager Fran was also Fran-tastic."

Cons:

  • "We were enjoying a calm dinner when Manager Laura began rushing us out of the restaurant."
  • "WORST SERVICE. Made reservations came in and no one knew anything."
  • "Super disappointed decided to take my mother out to eat for mothers day."
  • "Do not order take out. They never get it right but this was the worst one."
  • "2.5 from all the family, we visited a different location 10 years ago and it was so bad that we told ourselves never again... a friend talked me into giving the outback another opportunity, well that was last night and yes it did disappoint again."
  • "Certainly will not be coming back for a long time."
  • "This time the experience was not great - the French onion soup was served in the disposable take out plastic bowls."

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