Wasserman Jewel Galleries Reviews Summary

Customer Service

Pros:

• "Richard is the most honest person I know."
• "He works hard to make sure his customers are happy, provided me with two really incredible rings, and is a person who you can trust with your business and your valuables."
• "Richard was the only jeweler who took time to ask about me as a person, what I'm like, and how we met."
• "Richard helped me purchase an engagement ring and was a delight throughout the process. He was very transparent at every stop and taught me so much about making the right selection."
• "Richard was incredibly accommodating from the get go. I came to Richard with limited diamond knowledge and undecided on what I was looking for in an engagement ring."
• "Richard is warm, personable, and his jewelry is absolutely beautiful."
• "Richard is amazing. We have worked with other jewelers before and the big difference is that Richard listens to his clients preferences and uses his expertise to help steer them in the right direction."

Cons:

• "Previously I'd met with a few different dealers and had mixed experiences, but right off the bat I felt trust in him and his deep experience."

Quality and Craftsmanship

Pros:

• "Richard helped me find a beautiful diamond at an amazing price."
• "The result was even better than we hoped, and the price was fair."
• "Over the last few years Richard has made 3 custom pieces for me, a necklace, a ring, and a pair of earrings... The results each time were nothing short of amazing."
• "They created a custom design for us that was exactly what we were hoping to have!"
• "Pricing was very fair and quality of work is unmatched."
• "Richard provides superior service and product."
• "Absolutely beautiful work, high quality, fair price + my fiancée is very happy."

Cons:

• "In our shopping process, I was very picky not with my ring, but who would be the person to craft my ring."

Customization and Personalization

Pros:

• "Richard listened to all of my ideas and quickly drew a sketch of exactly what I envisioned. The final band is perfect."
• "Richard and his team worked with me every step of the way to bring my dream to reality."
• "Richard helped me arrange an amazing custom engagement ring with an estate diamond and engraving for my fiancée."
• "All the work you and your team put in for the entire process - from gathering and viewing the different desired diamond and ring settings, to creating the rendered images of the design that we talked through - was absolutely world class."
• "Richard designed and created a unique, one of a kind custom ring that can't be found anywhere else."
• "After not having any luck finding the perfect ring, I was referred to Richard by my colleague... The finished product is an absolutely stunning one of a kind engagement ring that brought my fiancé to tears."
• "He sketched a design as we spoke and then I got to see his vision come to life with the CAD pictures he sent to me."

Cons:

• "We approached Richard about quite a nonstandard project: to replicate an existing piece of Jewelry, with quite involved changes."

Value and Pricing

Pros:

• "Great quality, great price, great experience!"
• "He was incredibly professionally, extremely knowledgeable, and hands down has a superior selection to anything I had previously looked at."
• "I got quotes from all around the city, and his had the best combination of reasonable pricing plus super high reviews."
• "His customer service is top-notch, his pricing is fair, and he delivered a beautiful ring on a tight timeline."
• "The prices were exceptionally competitive."
• "They have amazing customer service and their prices are very fair."
• "Richard helped make the entire experience of purchasing my now fiancè's handmade engagement ring an absolute joy."

Cons:

• "I told him what I wanted and he delivered. He was extremely fair and provided me with a magnificent finished product that exceeded my expectations."