Ethan Allen Reviews Summary

Delivery Service

Pros:

• "The delivery team was professional and efficient ensuring everything was placed properly in the room."
• "The moving crew was professional and efficient as well."
• "The delivery process and final product exceeded my expectations!"
• "Delivery came sooner than expected and now we’re enjoying them."
• "The delivery and set up was perfect and on time."
• "Delivery guys were awesome. Careful, efficient and pleasant."
• "The delivery was actually well ahead of schedule; and the delivery men were great!"

Cons:

• "Waited 7 months so far for a tv cabinet... Bedroom dresser handle broken on delivery still waiting for the part to come in."
• "Still waiting on the cabinet and damaged dresser handle."
• "Pushy sales people, difficult delivery schedule and deceptive practices with 'custom' vs 'in stock' merchandise."
• "We've tried calling your customer service and get nowhere. Still waiting on the cabinet and damaged dresser handle."
• "I ended up being charged $1900 for merchandise that was never delivered as a 'restocking fee'."

Product Quality

Pros:

• "The entire experience went perfectly: I received a beautiful, high quality table on time with the best customer service I've received in many years."
• "The pieces are of the highest quality and craftsmanship."
• "The room looks beautiful! The quality of the furniture is really amazing."
• "Furniture was absolutely beautiful and of the highest quality."
• "The furniture we received is top quality and gorgeous!!"
• "Of course, the quality is excellent and the whole experience was positive."
• "The furniture is beautiful quality and we are thrilled with the result from both a looks and a functionality perspective."

Cons:

• "The chairs we purchased are coming apart."
• "For the price i expected better."
• "Yes, they treat you with kid gloves when shopping. The issues come when, after waiting almost 6 months for the furniture to arrive, the quality is poor."
• "They just look sloppy after a few weeks and not as crisp as i would have expected with the price we paid."

Customer Service

Pros:

• "Ethan Allen King of Prussia and their interior designer Samantha Lutz did a fantastic job designing our sun room, living room, kitchen, and basement furniture, accessories, and artwork."
• "Loved our experience at Ethan Allen and will be stopping in soon to browse the dining room sets."
• "Allie Chang... took our tastes into account on every suggestion that she made."
• "I would definitely use and recommend Riley; she is a real pro!"
• "Rylie and I have been working together out of the King of Prussia Ethan Allen since fall of 2019... She is a good listener and communicator, very patient, easy to work worth, and understands the importance of customer service."
• "Every interaction just gets better and better."
• "We are beyond impressed and very satisfied!"

Cons:

• "Walked in and went around the entire store. Their decorator looked at me and didn't even say hello."
• "It took me 12 days before I could finally share my story with a VP."
• "I called EA and left several voicemails to let them know that there is a problem. So far no one has returned any of my calls."
• "Because of the horrible customer experience, I asked to have my 'in stock' merchandise order cancelled."
• "They were mostly rude, especially the manager who, in my opinion, throws his employees 'under the bus'."
• "Very odd how service is just gone from some of our present day businesses."

Design and Consultation

Pros:

• "She transformed our large and empty master in to a beautiful sanctuary."
• "Allie Chang listened to what we wanted and steered us toward the perfect couches in the perfect color."
• "Kelly was amazing to work with! She helped me coordinate and properly scale furniture and made our spaces look awesome!"
• "Our experience at Ethan Allen has been wonderful and owe much gratitude to Rylie Roberts, our Design Consultant at King of Prussia."
• "It was such a pleasure to work with Kelly Nowak from Ethan Allen KOP."
• "Kelly Krisciunas from the Ethan Allen King of Prussia PA store is always a delight to work with."
• "Kelly Nowak did an excellent job in both layout and furniture / treatment selections as we revamped our family room."

Cons:

• "Not once, but six times they messed up my order."