Address: 5807 W Creek Blvd, Fort Wayne, IN 46818, USA
Phone: +12604160724
Rating: 4.6
based on 234 reviews.
Customer Service
Pros:
"Worked with Dan in Fort Wayne and had a seamless phone experience."
"Richie made our purchase simple and fast."
"Mark Hire was extremely helpful and wonderful!"
"Our salesman was Kyle, totally amazing & down to earth, he answered all our questions & it showed that he truly enjoys his job."
"Very pleased with Josh and his great customer service."
"The sales person was the best I have ever had very knowledgeable and patient with me."
"Madison, sales person, greatly contributed to this rating. She was helpful & informative without pressuring."
Cons:
"FIRST TIME TRYING FURNITURE ROW AND THIS IS HOW YOUR MANAGEMENT DOES YOUR CUSTOMERS."
"I will shop elsewhere next time, 'rewards points' be damned."
"I’ll make sure Indiana’s attorney general knows about this incident, Monday first thing in the morning. What a shame of sales practices!"
"Dan the other manager of the store started acting fishy and keep playing fool messing with the numbers in the computer."
"The employees of this place don't deserve the commission. They are rude and unhelpful."
"Instead we received poor customer service by floor manager - Argumentative Noah, a damaged Dining set and were treated with dishonesty."
"Josh and Mark have made this experience horrifying!!!"
Product Quality
Pros:
"Fantastic! We bought several mattresses and a bed from the Fort Wayne store and our experience was great from beginning to end."
"They have nice-looking furniture, but this location isn't really for people looking for something specific."
"Also we were impressed with the American made products."
"The quality of the furniture is very good. I still have furniture that I bought years ago and still in good condition."
"Their furniture seems to be very quality compared to some of their competitors."
"Furniture is superior to most we looked at."
"Of all the types of furniture he has delivered and set up, this Furniture Row, has the better quality stuff."
Cons:
"Within 5 months, the seams on the cushions had split and then frayed."
"The couch I ordered is already tearing at the seams (less than 6 months old)."
"The kitchen table and chairs I purchased are already squeaky and wobbly."
"The loveseat was damaged twice."
"Love seat broke down on one side."
"First bought a reclining couch. That week motor was bad and couch bent."
"The recliner just started to have issues after less than a year."
Shopping Experience
Pros:
"It’s a one stop shop and they have the most recent in fashionable and functional pieces."
"Love the new look of the store. Large selection to choose from."
"Great selection of all types of furniture."
"Relatively large selection of items and it's always nice that you can get most of your furniture needs in one location."
"We were not hassled by a salesman like the previous three of the four stores we shopped first."
"Sales people were super friendly and DID NOT follow us around!"
"The store had just about everything we saw at the other stores and more so we could easily compare with the table we were looking at in another store."
Cons:
"Regarding pricing however they didn’t honor the price on the floor model and stated it was a misprint."
"I only left 🌟4 stars 🌟 because of the price gouging I felt as if they really ripped me off."
"If it turns out I have to sleep on the floor later this summer because my order was given to someone else so they wouldn't have to wait, it would pretty much guarantee that I would never buy from Furniture Row or recommend them to friends and family ever again."
"Not a good experience at all. Ordered a complete bedroom and office set at the beginning of June 2023. It is now mid November and three delivery attempts later."
"The only bad thing was our lead time to receive our bed frame and night stands."
"The third time, the furniture was badly damaged upon delivery."
"Stopped in today to buy patio furniture. They had exactly what we wanted. Too bad we couldn't get anyone to help us with the purchase."
Delivery & Service
Pros:
"We were treated quickly upon entering the store."
"Chris greeted us, asked us if we needed anything and let us be until we were ready."
"The delivery guys were helpful friendly And set up quick."
"The guys that brought it did a professional job and took all their trash when they left."
"Nate & Anthony delivered the new one and took the first one back. They even arrived early so I didn't have to wait all day."
"Got it delivered on the exact date I needed it delivered."
"Loved the free delivery and it came about a week after our mattress."
Cons:
"At the delivery I was immediately told what the delivery guys were not going to do."
"I have waited months for these products and it is so disappointing to receive them like this and then have to wait months to get new ones in hope those are not damaged."
"Originally quoted 2-3 months for delivery. Furniture arrived 7 months later, store did not communicate delays unless we called them."
"Items purchased in November were told would be in by end of December, no furniture."
"Ordering stuff was fine it was actually getting anything that's the issue they keep pushing date back."
"Delivery at 10:30 pm for an afternoon delivery time."
"Delivery was 'guaranteed' within 10-14 days. By day 13 I hadn't heard from anyone so I called."