Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Can I just say that I just had the most personalized and fantastic furniture purchase thanks to Hussein Elsayed."
• "Salesman John Gianesca was amazing. Incredibly knowledgeable and accommodating. Not pushy at all."
• "Thank you Jo-Ellen and Matthew for making this important purchase decision relatively painless."
• "Godfrey was our sales man, he was very patient and understanding of our needs."
• "The store sales associates are extremely helpful and patient and I felt had my personal interest in mind."
• "Shakeela is the best. She took her time to show us around and explore as many possibilities as possible."
• "Our service rep was outstanding. She was knowledgeable, caring, personable and had a refreshing sense of humor."

Cons:

• "Absolutely disgusted with Raymour and Flanigan."
• "Had a bizarre experience in this store - an older saleswoman kept following me and my husband around despite multiple requests to be left alone to browse."
• "This was the WORST customer service I've ever experienced going into a furniture store. When checking out a couch, Jessie was very disrespectful and was very pushy to the point that her comments were beyond rude."
• "They were rude and heartless, especially the manager at Orchard Park."
• "Steer clear of this furniture store. They lie, don't care and have Horrible customer service."
• "I didn’t even have a chance to look at all the furniture by myself because the sales person was following me the whole time."
• "I walked in around 11:49 am. today. I was not greeted, and no one offered to assist me."

Product Quality

Pros:

• "The quality of the mattress we purchased from MD Mannan has exceeded our expectations."
• "Love my couch! Fits perfectly! Thank you!"
• "Everything was delivered with white glove service only a few days after making my purchase."
• "The delivery team was also superb! They were kind, delivered our furniture carefully, making sure not to damage our new furniture or our home, and came during the delivery window. 10/10 service all around!"
• "The new mattress fits perfectly over the box spring and is so comfortable (so far!) Great service and delivery this time."
• "I bought a Purple Mattress from Raymor & Flannigans, and as incredible as this bed is (literally like sleeping on a cloud, I cannot believe I’ve lived life without it)."
• "All of there furniture is very nice and I have been happy with my purchases. When I did have issues with anything their warranty department was easy to work with."

Cons:

• "We are stuck with a super hard mattress and it is not the measurements it is supposed to be."
• "I ordered a dining set two years ago. It came damaged."
• "Upon delivery, we noted that it was in abysmal condition and not reflecting the theme we were looking for."
• "I'm still not convinced that I got a fair deal on the adjustable base for $1,000 with just foot and head lift and 650lbs. max weight that had to be replaced after 2 weeks because it stopped working."
• "Unless you want a salesman who will lie to you or be a coward and sell you mold mattress after mold mattress I repeat do not buy a mattress from this company."
• "I received it with 5 missing pillows. 4 months now I’m fight for them to pick up the couch, refund me or send me my pillows."
• "Waited six months for a sectional sofabed, with constantly changing delivery dates."

Price and Value

Pros:

• "He also did his best to find the lowest price available, even if it wasn't at his store."
• "MD was excellent. He was extremely knowledgeable and gave me the best price possible."
• "He said I could put a 20% down payment down instead of paying in full."
• "Bonus was everything was in stock and delivery was available within days."
• "Next day delivery for FREE? Yes, thank you!"
• "Excellent return policy. They stand by their products."
• "Raymour and Flanigan really cares when it comes to delivery."

Cons:

• "The prices were really high."
• "At no time was I told that after a certain period of time, the interest would hit you all at once."
• "It took me a week of arm bending and at least 10 calls and 5 visits to the store, before they finally agreed and they never returned the price difference of more than 200 dollars. Worst experience so far."
• "Maybe the quality is good but I ended up buying something from the Internet for a fraction of the cost."
• "Unfortunately, we are still paying for the first mattress, which they did haul away for us, but it was a way cheaper one and we could not even sleep on it anyway."
• "They offer a $25 gift for my purchase which I never received even after I brought it to their attention a couple of times."
• "I by from this store my leveing room & bed room furniture 2 month ago mire then $9000.00 I ask store manager to take care my delivery because I am buying from need some discounts. He give me $100.00 debit card. Wich is fake I call him oh don't worry u will have there is no such ph# is working manager is playing game w coustmer. Wich is not good fr business."

Delivery and Setup

Pros:

• "He had the new piece delivered that Monday!"
• "Delivery was smooth and all our questions were answered."
• "The bookcase was ordered through the website and the process of the delivery was explained."
• "And when I ordered my furniture they said about a month and a half and it came a week later!"
• "The delivery was prompt, and the delivery guys were pleasant and efficient."
• "Had a wonderful experience shopping online on cyber Monday and my order was delivered within a week."
• "Couch got delivered today instead of Tuesday, due to snowstorm."

Cons:

• "We ordered the pieces we wanted and scheduled delivery only to find out the order was cancel."
• "I received partial delivery- and the worst thing is the rest of delivery is not going to come in until 7/31/23- almost 3 months from now."
• "When they couldn’t get to through the door on delivery day I had to go pick out a new one! No one in the store wanted to help me and I waited 15 minutes after my appointment time before customer service got me some help."
• "I would never go inside Raymore and Flanagan again, sadly its the only furniture store in my area so we drove to NYC with a U-haul and found what we were looking for."
• "Third time I'm trying to get a bed from raymour, first one had mold had to refuse it."
• "When they couldn’t get to through the door on delivery day I had to go pick out a new one! No one in the store wanted to help me."
• "Waited six months for a sectional sofabed, with constantly changing delivery dates."