Maddy’s Home Furniture & More Reviews Summary

Customer Service

Pros:

• "Sawsan welcomed and helped me get the dream bedroom set!"
• "They are amazing, treat you like family."
• "Sawsan was so kind and patient, made me and my family feel very comfortable."
• "Sawsan is a wonderful young lady! she is extremely nice and helpful."
• "The customer service here is great and the prices are even better!!"
• "Sales rep Sawsan was professional and amazing from the first day we set foot in the store."
• "Ms. Sawsan is very knowledgeable, polite and made our purchasing experience a very pleasant one."

Cons:

• "HAVE BEEN FOOLED BY THE EMPLOYEE OTHMAAN."
• "Honestly, a ZERO star rating is what Maddy’s Furniture Store in Yonkers deserves!"
• "The man was rude nasty and disrespectful this company is horrible they don't care about good customer service or even returning business no value of their customers at all."
• "BEWARE!! Please do your research before shopping here. The store manager lies and gives you the run around and no refund."
• "Managers NEVER inform customers of delays/ damages."
• "DO NOT USE THIS STORE FOR YOUR FURNITURE! They are a scam, they are a rip off, and their customer service is HORRENDOUS."
• "DO NOT BUY ANYTHING FROM THESE CROOKS! THEY ARE ALL LIARS AND VERY UNPROFESSIONAL! THEY HAVE THE WORST CUSTOMER SERVICE EVER!"

Product Quality

Pros:

• "All of our furniture from two years has held up perfectly - even with small children!"
• "They have such a wide selection and variation of furniture."
• "The furniture is really nice and comfortable."
• "Excellent collection of furniture and home decorations."
• "Great selections for all sorts of furniture."
• "I love all of my furniture at great prices and everything I purchased is excellent quality!"
• "The workers are willing to help you find amazing furniture for a great price."

Cons:

• "Their 'warehouse' is extremely unorganized and unprofessional."
• "Every time I try to enter the dresser, it cuts me; the mirror has a break, but I paid in full."
• "Sectional had been damaged since the day of delivery."
• "When they finally delivered the mattress and bed frame, it was the wrong mattress."
• "I received a mattress that was not the mattress I ordered with a rip behind the mattress."
• "THE QUALITY OF THEIR FURNITURE IS BEYOND LOW QUALITY! YOU WILL NOT GET WHAT YOU SEE IN THE CATALOGS."
• "Their delivery team is even worse they will damage all your new walls and make scratches everywhere."

Delivery Service

Pros:

• "Delivery was also on time and 0 stress."
• "Great selections, also delivered the furniture before the date."
• "The delivery was delayed a couple of days due to the weather but when everything reached our house, it made the wait well worth it."
• "The assembly and delivery was done quickly and without any issues."
• "Just got my furniture delivered as promised & they are in great condition and as expected."
• "My sofa was expertly delivered and set up."
• "Everyone from the sales person(Othman) taking our order, answering all of our questions to delivery was exceptional!"