"Mrs. Mercedes she was so patient with us and very knowledgeable and helping us until the end with our purchase!!!"
"James R. my salesperson was quite knowledgeable about the product."
"Mercedes was so helpful she even shared with us that our warranty that we thought was expired on a previous purchase was still active."
"Crystal was extremely helpful to me. Very friendly, responsive, and has a good eye for design."
"Robert and Andy both were patient and answered every single question with kindness and what they didn't know they found the answer."
"James Riccardi was our salesperson on the purchase of our bedroom set. He was very polite and respectful and really a lot of fun to work with!"
"Mercedes who took the time to make sure my purchase calculated correctly and that I was completely satisfied."
Cons:
"It is a scam to have to pay all of your money upfront and wait weeks and months for furniture that is not the greatest quality anyway."
"I've experienced two different purchases with this company and both had issues."
"I am still waiting for that piece 4 months later. They have either cancelled or didn’t show 6 times that I took off work for."
"Incorrect items were delivered and nothing is delivered with the mate like 2 chairs aren’t delivered as a set and a dining table was delivered no chairs."
"The delivery guy who delivered the items left things in the middle of the floor and despite instruction on where to put things he just put things in the middle of the floor."
"I called and explained in detail how this is the third time the IDENTICAL part broke, but this time they said 'sorry you’re out of warranty.'"
"This is by far THE WORST furniture company in business."
Product Quality
Pros:
"The recliners are quality."
"The first recliner worked perfectly. We never had a problem with it & still don’t."
"Delivery guys took care not to damage the product or my home."
"The delivery folks were quick experienced and knowledgeable."
"Most importantly, quality, stylish and affordable!!"
"We are glad that furniture we chose got delivered on time and definitely everyone loves the quality of furniture and fabrics."
"The furniture in this store are good quality, unique and fabulous at the right price."
Cons:
"We filed a claim for the tear and they immediately denied it and closed out the ticket."
"They were more expensive than I expected considering some of the things I found on their site."
"The leather of the recliner started peeling off and the mechanism broke."
"The mirror we ordered, this delivery was the 3rd replacement and still had black dots on the glass."
"The SAME EXACT piece snapped again."
"Horrible HORRIBLE!!!! I Waited A Month For Delivery….Today A DAY BEFORE MY DELIVERY."
"Really cheap build quality. I bought a leather recliner from this place along with a bed and a table. Every single item had an issue."
Delivery Service
Pros:
"American signature furniture went beyond what other competitors do and they truly 'take care' of their clients to maintain a lifelong positive relationship."
"Our delivery was very smooth."
"Stephen and Israel were our delivery persons. They brought furniture in carefully and assembled them quickly and securely."
"Delivery was very quick!"
"The purchase was so smooth and delivery was fast! The delivery team set up my set in a matter of minutes!"
"Thank you American Signature Furniture! We received our king bed set and it is very beautiful."
"Excellent job overall."
Cons:
"Now they’re estimated delivery date is 12/29, the absolute worse experience I’ve ever had with a furniture store."
"I was told my $1000 fireplace wasn’t gonna be in stock for 3 months. Was supposed to be here in May and now they are telling me it won’t be here until July 21, 6 months."
"They Call After Already Calling Twice To Confirm My Order & Delivery Time To Tell Me That One Of The Tables I Ordered Has A Crack & Now Expect Me To Wait ANOTHER MONTH For Delivery!!!!"
"Last, the bed set was delayed & I was told since they had to be delivered in two separate trips to save the company cost, I had to wait two weeks."
"THE DAY BEFORE the replacement delivery, they called to tell me that it would be delayed another month."
"Every order is canceled for what they claim is lack of 'verification' but customer service reps have no idea what the verification needed is."
"Delivery for one order has been broken into 3 dates and all a month apart."