Silk Factory Reviews Summary

Atmosphere & Ambiance

Pros:

• "Beautiful atmosphere, great service, very mediocre food with the exception of the coffee."
• "What a great breakfast and super-cool atmosphere!"
• "The atmosphere has a cool and comfy vibe in an old factory with seating areas with games to sit for awhile and chic retro furniture from the 70’s."
• "The decor and general ambiance of the place was fantastic."
• "Great ambiance, amazing staff and food that will have you returning for more."
• "What a STUNNING venue! I loved all of the vintage pieces used to decorate the place."
• "Love the wonderful vibe and overall atmosphere of this place!!"

Cons:

• "Just it's over-priced ! 6pm-12am I pay $6,300 in extra $1,500 deposit."
• "The service is not usually great but the last time we went it seemed to be getting better."
• "Parking could be better but didn’t take away from the experience at all."
• "Poorly organized, definitely not what we thought the experience was going to be."
• "We were also right next to a speaker so when the drummer warmed up, let’s say we left with a headache."
• "Loud obnoxious DJ music pounding screaming sweet 16 party in their upstairs. We could NOT hear anything including the guests at our table."
• "Was supposed to receive a champagne toast for Midnight... We however didn’t get any at all."

Food Quality

Pros:

• "Besides the regular menu, I've ordered Tapas items and Happy Hour items that were generous and scrumptious."
• "Food was delicious and the atmosphere was wonderful!"
• "The sweet potato and black bean soup was absolutely delicious and made fresh by the awesome chef."
• "The Caesar salad was excellent."
• "The food is OUTSTANDING."
• "The most balanced and best tasting burger I ever had."
• "The food was fresh and delicious."

Cons:

• "The food was expensive compared to similar places, and the portions were small."
• "The food however had absolutely no taste whatsoever."
• "Steak sandwich tasted like freezer burn, and no matter how much sauce added it couldn’t mask it."
• "The steak was tough, overcooked, and void of any seasoning."
• "Food was not good - used spaghetti for the ramen dish, pork belly was dry and bland, the octopus was tough, and the salad was grainy."
• "The chicken sandwich was also tasted like it had freezer burn, dry as a bone, and they forgot the honey."
• "The buffet was a total disappointment. Food cold and not tasty."

Service

Pros:

• "Everyone was very attentive."
• "The staff; they are all so amazing and welcoming!"
• "Very friendly staff, good food, good choices and good coffee."
• "The staff was extremely kind and the service they gave was out of the world."
• "The service was incredible."
• "Our service was top notch alex and James were attentive and friendly."
• "All the staff is super awesome and attentive."

Cons:

• "Service was inconsistent and not thorough."
• "The girls are very friendly, but absent not checking in frequently."
• "Drinks were good but would expect better quality for the price."
• "We waited like 40 mins for the bill after we were finished, with no drinks or water."
• "service was ok, i know it’s busy and all but our waitress should have popped in at least once to see how we’re doing/how our food is."
• "The service was good in the beginning and then, as it became busy, less and less."
• "We waited more than 40 minutes for a server and decided to get our own drinks."

Value

Pros:

• "Delicious food (limited menu but I'd rather have less options and high quality) and wonderful, chic atmosphere with the nicest employees."
• "The live music was an unexpected and perfect addition to our brunch experience."
• "Everyone here is so friendly and the iced chai is delicious!"
• "I love the vibe and the food."
• "The food? A work of art."
• "Interesting place to go in Newburgh for a good breakfast or lunch music on the weekends."
• "Come out for food drinks and live music you won’t regret it."

Cons:

• "I cannot recommend ever going here, despite the fact that they 'bribed' us with free drinks, food, & tickets to a future event."
• "All together we spent over $100 per person without tip. I don't see the value in this."
• "Thought drinks were pricey. $8 for a beer."
• "the items on the menu were tasty but you don’t get much for what you pay."
• "Just really expensive, I paid 15$ for just the waffles no eggs and I think 7$ for a Corona."
• "Their alcoholic drinks are way overpriced to be served in those small plastic cups filled with ice half way."
• "Very expensive meal for the quality."

Parking & Accessibility

Pros:

• "Was able to conveniently park right across the street in the church parking lot which allows parking at night."
• "First of all, I have absolutely no trouble parking here, as there is adequate street parking in addition to the lot."
• "Car pool if you can, parking is tight."

Cons:

• "Parking lot is awful."
• "Parking could be better but didn’t take away from the experience at all."
• "Car pool if you can, parking is tight."