Address: 233 West Chester Pike, Havertown, PA 19083, USA
Phone: +16104464870
Rating: 3.6
based on 126 reviews.
Food Quality
Pros:
"The Impossible Whopper burger is absolutely amazing."
"Food was hot and fresh."
"Food quality is a bit above average compared to other BK locations I've been to."
"The food was SO good. My sister was SHOCKED by the quality of her chicken sandwich."
"ALWAYS ENJOY THE SELECTED FOODS & DRINKS."
"The food is pretty darn good, at this location."
"Their flame-grilled burgers are always fresh and delicious, and the Whopper remains a classic favorite."
Cons:
"The place was disgusting the employees were so slow."
"Slow, burger was sloppy, small, and undercooked. It had more ketchup than meat."
"Food cold."
"Food is always cold 90 out of 100 have to send that for my fries to be recooked cheese is not melted on burgers."
"Sandwich is always like warm."
"Not only the beef patties were burnt but they were also not fresh."
"The food was not hot. My impossible burger was cold, the fries were dried out, and the lettuce n tomatoes were super wet."
Service
Pros:
"If you want it, the way the 'King', (and corporate intended) THIS is where you want to spend your money!"
"The service is quick, the staff is friendly, and the prices are reasonable."
"Everything is stocked in the drink area, properly."
"Person taking order was very nice and patient as we had 2 children deciding on the meals at drive-through."
"I went through the Drive-thru at this particular Burger King location, and they got my order exactly right!"
"Excellent drive-thru service! The young ladies who assisted me were patient and friendly as I tried to find an app offer."
"Fast as heck. I was pleasantly surprised at how quickly and accurately my order was filled."
Cons:
"Service at the counter was unprofessional and rude."
"Absolutely terrible food and service."
"Super long wait. They were clearly understaffed at peak lunch traffic with only one person at the register."
"The customer service has been GARBAGE."
"Drive-through was horrible I was in the line for about 25 minutes then when I got to the window the order was completely wrong."
"Customer Service was horrible, no hair net."
"Every time we come here they get our order wrong."
Cleanliness & Atmosphere
Pros:
"Recently redone BK which looks very nice on the inside."
"Brand new!! The former BK was torn down and this replaced it. Very clean."
"The establishment itself is beyond clean."
"The restaurant was clean and the decor is up-to-date."
Cons:
"The inside of this location is in real need of a makeover. It's very old looking and depressing inside even on sunny days."
"Also the floor behind the counter was filthy and covered in dropped food."
"I've been to this restaurant twice, it's dirty, damaged walls, kitchen area with garbage all over the floor and the food was dried out both times and bad tasting both times."
"Went for a sour dough king burger and the sourdough was burnt and it was put together sloppily."
Management & Staff
Pros:
"They work well together and get the job done."
"The servers were so so nice - they made our day."
"The staff is young and eager to learn, while maintaining a professional, yet playful attitude."
"Every time I come the same manager is handing out the food and she is extremely polite and thanks everyone."
Cons:
"They spend more time talking about quitting time when they should be working."
"Rude employees, drive thru always missing something or wrong order."
"The service here was always bad so I stopped going they recently remodeled and I figured I'd give it another shot...still dirty still bad service and employees have an attitude more interested in joking and horsing around with each other than actually doing their job."
"Workers are rude and there is one lady who is mean, yells and talks like she is about to fight you if you don't agree with her, I am never coming back was waiting 2 hours for nothing."
"All of the staff members are so disrespectful and unprofessional."
"They're rude, inept, and the atmosphere is all-around shady."