Burger King Reviews Summary

Category: Restaurant

Address: 233 West Chester Pike, Havertown, PA 19083, USA

Phone: +16104464870

Rating: 3.6
based on 126 reviews.

Food Quality

Pros:

  • "The Impossible Whopper burger is absolutely amazing."
  • "Food was hot and fresh."
  • "Food quality is a bit above average compared to other BK locations I've been to."
  • "The food was SO good. My sister was SHOCKED by the quality of her chicken sandwich."
  • "ALWAYS ENJOY THE SELECTED FOODS & DRINKS."
  • "The food is pretty darn good, at this location."
  • "Their flame-grilled burgers are always fresh and delicious, and the Whopper remains a classic favorite."

Cons:

  • "The place was disgusting the employees were so slow."
  • "Slow, burger was sloppy, small, and undercooked. It had more ketchup than meat."
  • "Food cold."
  • "Food is always cold 90 out of 100 have to send that for my fries to be recooked cheese is not melted on burgers."
  • "Sandwich is always like warm."
  • "Not only the beef patties were burnt but they were also not fresh."
  • "The food was not hot. My impossible burger was cold, the fries were dried out, and the lettuce n tomatoes were super wet."

Service

Pros:

  • "If you want it, the way the 'King', (and corporate intended) THIS is where you want to spend your money!"
  • "The service is quick, the staff is friendly, and the prices are reasonable."
  • "Everything is stocked in the drink area, properly."
  • "Person taking order was very nice and patient as we had 2 children deciding on the meals at drive-through."
  • "I went through the Drive-thru at this particular Burger King location, and they got my order exactly right!"
  • "Excellent drive-thru service! The young ladies who assisted me were patient and friendly as I tried to find an app offer."
  • "Fast as heck. I was pleasantly surprised at how quickly and accurately my order was filled."

Cons:

  • "Service at the counter was unprofessional and rude."
  • "Absolutely terrible food and service."
  • "Super long wait. They were clearly understaffed at peak lunch traffic with only one person at the register."
  • "The customer service has been GARBAGE."
  • "Drive-through was horrible I was in the line for about 25 minutes then when I got to the window the order was completely wrong."
  • "Customer Service was horrible, no hair net."
  • "Every time we come here they get our order wrong."

Cleanliness & Atmosphere

Pros:

  • "Recently redone BK which looks very nice on the inside."
  • "Brand new!! The former BK was torn down and this replaced it. Very clean."
  • "The establishment itself is beyond clean."
  • "The restaurant was clean and the decor is up-to-date."

Cons:

  • "The inside of this location is in real need of a makeover. It's very old looking and depressing inside even on sunny days."
  • "Also the floor behind the counter was filthy and covered in dropped food."
  • "I've been to this restaurant twice, it's dirty, damaged walls, kitchen area with garbage all over the floor and the food was dried out both times and bad tasting both times."
  • "Went for a sour dough king burger and the sourdough was burnt and it was put together sloppily."

Management & Staff

Pros:

  • "They work well together and get the job done."
  • "The servers were so so nice - they made our day."
  • "The staff is young and eager to learn, while maintaining a professional, yet playful attitude."
  • "Every time I come the same manager is handing out the food and she is extremely polite and thanks everyone."

Cons:

  • "They spend more time talking about quitting time when they should be working."
  • "Rude employees, drive thru always missing something or wrong order."
  • "The service here was always bad so I stopped going they recently remodeled and I figured I'd give it another shot...still dirty still bad service and employees have an attitude more interested in joking and horsing around with each other than actually doing their job."
  • "Workers are rude and there is one lady who is mean, yells and talks like she is about to fight you if you don't agree with her, I am never coming back was waiting 2 hours for nothing."
  • "All of the staff members are so disrespectful and unprofessional."
  • "They're rude, inept, and the atmosphere is all-around shady."

Thanks! Your review is awaiting moderation.