"We know times are tight and that staff is short, however the wait staff were very much not available when needed."
"The service left a lot to be desired, it felt like we were more of a burden than guests."
"Service was sparse and somewhat inattentive."
"HORRIBLE service!!!! Our waitress was not polite at all."
Food Quality
Pros:
"priced just right."
"PLACE was clean! I AM HAPPY!"
"This is the best Chili’s restaurant the food was delicious an fresh."
"Both entrees were delicious."
"Best hamburger ever 'The Boss' super recommended... made with medium cooked premium meat, fried bacon, Italian sauce and pork pieces that create an amazing taste."
"I loved the food, large quantity of food, taste, excellent."
"The steak was one of the juiciest I've ever had and the garlic butter was amazing."
Cons:
"Her baby back ribs were black and crunchy from being overcooked, and had very little meat on them."
"Expensive for the lack of quality."
"The worst dining experience I've ever had, and I love chilis."
"It just wasn't worth going back to get a salad."
"I threw up after taking a few bites of the bacon burger and my wife hated the mango habanero crispers terrible."
"Between the ribs that were 90% charred with minimal meat, the fajita meat being one big slab of uncut meat."
"rice was bland and tacos were gross to say the least."
Atmosphere
Pros:
"Not only did the music go perfectly with the vibe the restaurant was giving but the Picasso inspired art deco lights really brought home the feel that you were more at home."
"Great service all around even though the place was very packed."
"This place gives me hope at chain restaurants. Usually service is terrible at chain restaurants but this place is the opposite."
"It was a hot day, the restaurant was nice and cool."
"The fajitas were bold."
"the atmosphere is just as spicy as the name implies."
"Great food and a nice atmosphere."
Cons:
"Server was very nice but I was quite bothered when another server walked by and accidentally spilled salad dressing on our coat and booth seat."
"Went for a fundraiser. They seemed to pack everyone into the bar which resulted in a lot of floor traffic."
"I gave four stars for some cleanliness issue with the table we were given. Crumbs and stains had to be wiped off at our request."
"Floor had food bits scattered throughout restaurant, even in the kitchen area."
"It was super hot inside, due to their air conditioner not working right."
"Everything was great. Except the smell, as soon as I walked in I got the dirty mop odor that lingered the time I was there."
"It was freezing in the restaurant and people had their hoods of their coats up, just to stay warm."
Management
Pros:
"However, the manager could not have been nicer! He really tried to make things right."
"They were super busy, but everyone worked together like a well-oiled machine."
"The staff were great, the food was great, and the dessert was premium."
Cons:
"The servers didn't knew where the plates were even the person who took the order first was free doing nothing until he noticed there was a mess."
"The manager was super unapologetic about the situation trying to justify everything."
"Someone should really examine the management because that is clearly where the problem started."
"The manager needs to be fired at this place before you close up Chili's."
"Very disappointed that no one has gotten back to me either."
"She Never brought over the Manager, or offered a discount or free dessert...nothing."
"The manager Spanish guy took my menu off my table."
Value
Pros:
"Chili's currently offers 3 for 10 and 2 for 25 on their menu."
"We did the $10 meals."
"Food was great for the price."
"We received food without a long wait."
"If you're on a budget chili's is the place to go while this promo lasts."
"Service was good, and it was inexpensive."
"Chili's 3 for 10 meal is SUPERB!"
Cons:
"I just never heard of anyone charging for ice or 'rocks' as they called it in our drinks!"
"Really disappointed place, it sad to think just because your skin color you won’t be able to eat in some place."
"Waited for over an hr."
"The quantity of the food for the price that we paid was really low."
"horrible services and food had a hair in it asked for a manger but never seen one waitress only came to table 3 times through are whole dinner."
"Multiple times have waited way past the quoted wait time."
"The kids menu is also great and they offer a variety of sides and drinks for the kids."