TGI Fridays Reviews Summary

Category: Restaurant Bensalem, Pennsylvania

Address: 3301 Street Rd, Bensalem, PA 19020, USA

Phone: +12152454736

Rating: 3.8
based on 275 reviews.

Food Quality

Pros:

  • "The food was great as well!"
  • "Boneless Wings (3 flavor mix) - These were super good."
  • "It was one of the tastiest burgers I've ever had! Juicy, cooked perfectly."
  • "The potatoes were yummy, no fancy potato skin ones..creamy, seasoned perfectly."
  • "The food was incredible also!"
  • "That Beyond Meat burger is colossal!(in a good way). Everything was perfect!"
  • "Food was excellent."

Cons:

  • "Salmon was dry, shrimp and lobster pasta had hardly any seafood in it."
  • "Everything was cold, and my absolute favorite dish tasted nothing like normal."
  • "Burger was burned and fries where old."
  • "When food came out, fries were old (obviously sitting under a heater or something for quite some time) and chicken was very dry."
  • "The brownie was rock solid and was not nearly as good as the restaurant experience."
  • "The Jack Daniel's ribs were dry and tasteless."
  • "The food was terrible & insulting!"

Service

Pros:

  • "The food is good but the Service is Great!"
  • "The waitress was very attentive."
  • "Thank you Joey the waiter your service was outstanding."
  • "They were very attentive to our needs."
  • "Her warm welcome, knowledge of the menu, and impeccable attention to detail made our experience great."
  • "Service is always quick and courteous."
  • "The staff were all very kind and helpful!"

Cons:

  • "Waited a good 7-8 minutes for a server to come to our table, which never happened."
  • "The wait staff was almost non-existent! Needed drink refills and never got them."
  • "Service was horrible and we go there plenty of times…kept saying sorry."
  • "Service was incredibly slow and it wasn’t very busy."
  • "Madison was our waitress and did not do a good job."
  • "Awful service. Felt as if we were not welcome there."
  • "Service was fine tho. A very nice waitress showed me which way to walk and the host ringing me up was polite and quick."

Cleanliness

Pros:

  • "The restaurant was clean and it look pretty nice in there."
  • "The staff was prompt, friendly, place was clean, orderly and well maintained."
  • "The restaurant and bathrooms were a clean and nice environment."
  • "Restrooms we're pleasantly clean."
  • "Well lit and clean."
  • "Restaurant looked perfect."
  • "Everything was impeccable from the service to the cleanliness of the establishment."

Cons:

  • "Tables & chairs in section I was in had to be cleaned seats had food particles."
  • "Sticky floor, stinky odor like mold!"
  • "Wait staff left dirty plates on the ledge right behind us."
  • "Place had a bad odor to it as though they were mopping the floors with dirty bleach water."
  • "All cups and plates not even washed, rinsed at best. Still sticky and dirty."
  • "Dirty utensils and dishes."
  • "The whole place smelled like a dirty mop."

Management

Pros:

  • "The manager Michelle she said her name was very kind and introduced her self to our table to invite us back."
  • "Manager and hostess were very nice."
  • "The general manager Jessica is very professional, genuine, and hardworking!"
  • "Jackie the manger stopped by to insure we were having a great time and was extremely friendly."
  • "The manager was also very nice."
  • "Called the manager over. She was very nice as she comped the 1 meal & an app & offer all of us a free dessert!"
  • "The good news is I spoke with the manager and he issued a complete refund, along with a sincere apology and an invitation to come back and say hello."

Cons:

  • "I asked to speak to the manager Kim and explain the incident to her and she didn't address the issues at all."
  • "Manager never even bothered to come to our table."
  • "The General Manager who identified herself as Jessica was rude and gave no explanation for the delay."
  • "To the manager on site, shame on you for your poor management skills."
  • "GM Jessica at Bensalem location reached out to me to sponsor my children’s cheer organization, when I went to pick up the forms she told me she changed her mind."
  • "We waited almost 1 hour to get our food I ask to see a manager. He never came to our table."
  • "The manager would not even come to our table to address the situation."

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