Tito's Burritos & Wings South Orange Reviews Summary

Food Quality

Pros:

• "The burrito bowl, which was packed with fresh, flavorful ingredients and cooked to perfection."
• "Everything is made with fresh-tasting ingredients."
• "The tacos are the best! I love there beef tacos."
• "You will get a generous and very tasty helping of food."
• "Those wings were some of the best I've ever had!! Very crunchy and the sauce was soooo good."
• "Their empanadas are top tier. Never dry, always juicy and delicious."
• "Everything from the fresh made tortilla chips to their namesake burritos and wings was truly delicious."

Cons:

• "Aside from being overpriced, the food lacks taste as well."
• "They were super bland."
• "Food was good just not enough flavor."
• "The steak has no flavor...like at all. The entire burrito taste like one dull flavor."
• "Tasteless burritos with stale ingredients, overfilled with rice."
• "The food tasteless, the chips come all broken it looks like they are leftovers."
• "Rice was hard steak was chewy food had no flavor."

Service

Pros:

• "The overall experience was enhanced by excellent service, delectable food, and just the right ambiance."
• "Darell demonstrated remarkable patience as I deliberated over my food order."
• "I also love the fact I can order by phone and pick up the food on the way home."
• "Everyone is courteous, the decor is nice, clean and service is timely."
• "The staff is great! Darell is wonderful, so hospitable, gracious and kind."
• "The staff is also really kind, and they seem like they genuinely enjoy their working environment."
• "The staff was very friendly and helpful in that they knew the product."

Cons:

• "So I waited about an hour for my order.. a few things I ordered were to go, the rest to eat in."
• "The service is horrible. It’s a bunch of young kids that talk to each other and provides little to no service to the customer."
• "The people answering the phone just couldn't care less."
• "We've stopped using their delivery service for a few years now, since the service never improved and our orders consistently had these issues."
• "Service can be pretty hit or miss."
• "The manager was very rude and couldn't give me a solution for this."
• "The customer service experience overall is terrible."

Value

Pros:

• "The food is relatively inexpensive for the volume that you get, and for the amount of flavor in it."
• "Generous portions (twice that of Chipotle) for just a couple dollars more depending on whether you add meat/extras or not."
• "Great taco spot in town. Its not your authentic taco spot but the food taste good."
• "Pros: friendly service, yummy chips, very cool decor, reasonably priced."
• "Titos is solid for burritos and wings. The price is good for how tasty the food is."
• "A great burrito place that's not just chicken, beef and cheese. Fantastic fish and vegetarian options if you want to mix it up."
• "The Chicken Quesadilla, akin to a sizable pizza pie, was definitely worth its $15 price tag."

Cons:

• "I paid almost 6$ for ONE TACO."
• "I ordered two veggie lover soft tacos. They tasted good but I paid $20 for something I could’ve made my self!"
• "For the prices on the menu this place is definitely in not worth it."
• "After all the additions my taco ended up being a whopping $20.00."
• "I’m only giving them a 3 for the price hike… geeezzz 12 wings used to be $14 and some change.. it’s $21 something now…."
• "No one I was with tried the tacos because when we asked, we were told the price (around $5) was only for one taco which felt expensive."
• "They keep raising their prices and cutting corners. I will no longer order from them."

Order Accuracy

Pros:

• "When I got home everything was fresh and hot and delicious."
• "Great online interface for takeout with text notification the moment your order is ready."
• "The management reached out to me and corrected many of the issues."
• "The cashier was very pleasant and the young lady in the kitchen asked me if everything was alright with my meal."
• "I didn't eat in, I ordered online for pick up. My food was made quickly and ready earlier than estimated."
• "The restaurant is clean and the food was delicious."
• "Everything was fresh, well cooked and fast."

Cons:

• "I was beyond disappointed to get home to see that my 2 tacos were missing from my order."
• "They didn't seal the taco very well and everything inside fell into the bag when I picked it up."
• "Ordered two items through Doordash only to receive only 1 of the items upon delivery."
• "I ordered Nashville hot wings. As you see in my picture, there was no sauce on them at all, they were dry."
• "Only to get home & realized part of our order was missing entirely."
• "Their wings arrived undercooked in several instances or were cold when they arrived."
• "I had to wait there almost 20 more minutes for my order and when I got home, I saw that my wings didn’t have the celery and carrots that they’re supposed to come with."

Ambiance

Pros:

• "The overall experience was enhanced by excellent service, delectable food, and just the right ambiance—music that wasn't too loud, allowing for enjoyable lunchtime conversation."
• "Not a whole lot of seating inside, but folks do a lot of takeout, so it isn't usually difficult to snag a spot."
• "Everyone is courteous, the decor is nice, clean and service is timely."
• "Tito's is a cute and quaint restaurant with both indoor and outdoor dining."
• "Their locations have amazing vibe along with full fledged salsa bar and hot sauce collection."
• "Cool indoor and outdoor dining."
• "The staff is the best part of this place. The front desk girls were professional and friendly."

Cons:

• "It's a little hole in the wall spot for some Mexican food."
• "The place could of been cleaner and the floors were very slippery with grease."
• "Atmosphere was ok."
• "It was alright, it was filling but the table & chairs are not inviting enough, we ate our food outside because inside felt stuffy and cooped up."
• "I would just wish the restaurant was kept cleaner. There wasn't anyone wiping down the tables in-between uses, and we had to bus and wipe down our own table."
• "The sitting area itself is a bit small too."
• "For covid, they have sanitizer on the counter and their dining area blocked off and some space for folks to space out and wait for their order."