Address: 11 N Bishop Ave, Springfield, PA 19064, USA
Phone: +14844617800
Rating: 4.8
based on 264 reviews.
Customer Service
Pros:
"Love love love Fellah auto group! So professional, friendly but personable as well!"
"Essence was extremely great, she took her time with my family."
"I had a fantastic experience with William from Fellah Auto Group."
"Believe every single review about them treating you like family."
"Essence and her co-worker were extremely helpful and made buying this car effortless."
"Eric was FANTASTIC! He was very professional, friendly, and kept me in the loop through the entire process."
"Essence was absolutely awesome! This is my first time buying a car, and Essence knew exactly what I was looking for."
Cons:
"Got pre-approved for no money down and as soon as I get there they asked how much you putting down??. Nothing professional about this she was negative from the moment I arrived just because I doordash ? Like wow don't believe the hype pls"
"The GM Tim talks down to me. And says I waited too long to call."
"The salesman pretended to tend to me while making me wait TWO HOURS as he tended to every single other walk in customer that arrived there AFTER me treating me as if I was lowest on his list of priorities most likely due to my race."
"DO NOT PURCHASE YOUR VEHICLE HERE! I purchased a 2017 Honda Accord from this location when I had seen the car I noticed that it was a mess as far as the interior, the check tire pressure sensor was on, the passenger vanity mirror was shattered, and the windshield has a huge streak going from the top of the driver side to the center!"
"It was just a terrible experience for me!! At first I was excited but now I’m just like I’d rather have kept my other car and went somewhere else that I was appreciated."
"Horrible company. do not handle business well. will screw you out of your money and not give a second thought about you, nor will they do much to help you."
"I told Evan I only had 500 dollars down with no credit I was told they have banks that work with down-payment of 500$ to 1000$ that's was a lie I get there and I'm told I need almost 5000$ down A BIG WASTE OF TIME."
Financing and Pricing
Pros:
"Getting approved with my bad credit to literally 10 minutes."
"Essence hooked me up I went to a few dealerships and everyone turned me down telling me I need a co signer she worked with me and made it work!"
"Essence got me right. I drove off the lot with a smile and the car I wanted, all with no money down and a low monthly payment."
"The finance manager Malcolm Johnson made sure we got the lowest monthly payment possible."
"Malcolm the financial manager is definitely the guy who gets those numbers RIGHT!!!"
"I am walking away with a 2020 Elantra with only $500 down!!!"
"A GREAT TEAM! We returned to Fellah for a vehicle upgrade... Will and Doc worked hard to get us a great rate!!"
Cons:
"Oh not to mention my trade was not paid on time so that effected my credit!!!"
"It took them damn near a month to send the check to pay off that car."
"So basically I spent almost 20000 and wasn't giving what I was told I would be."
"I was asked where I saw the price. When I said on the internet I was told there was an error on the site and the real cost was $2,000 more than advertised."
"Don’t go to these guys they pulled a bait and switch on me and never again."
"They showed me a car for one price and then tried to put paperwork though increasing the price by $6,000 without telling me!!!!"
"They told me they were going to run my credit real quick then I get a notification on my phone that my credit report took FIFTEEN HARD INQUIRIES dropping my score by THIRTY POINTS."
Vehicle Quality
Pros:
"I bought my car from them a couple months ago and had a great experience."
"I had great experience with fellah auto group everyone was kind and well mannered."
"Bought a used Custom Jeep Rubicon at the Bristol location and had a great experience!!"
"I just completed a purchase of a 2013 Ford Edge and I LOVE it!!!"
"I purchased a suv from them. It was a great experience."
"I got my first car here, thanks to Mamexaali NDiaye. I had a wonderful experience."
"I’m super excited to drive my new car and I recommend them to anyone looking to get a great quality car!"
Cons:
"It also picks up speed slow and revs up when I’m only driving at like 25 mph."
"Update-6 months in to having the car. I took it to them to look at it because when I cut the wheel hard it makes noises."
"Unfortunately, after having this vehicle for almost a month now, I've since had some communication issues."
"Sold me a 2016 Volvo with a bad transmission do not go to this dealership they are selling vehicles with problems."
"So the car was sold to me with bad windshield wipers, a cracked windshield which I went through hell to get fixed."
"I purchased a 2017 Nissan Altima and had problems from day 1."
"Your typical used car salesman broken promises after all most 3 weeks after purchase got most of things done but been probably 4 months still fog lights still not fixed & they stopped calling me."