Highline Automotive | Used Car Dealership Philadelphia Reviews Summary

Customer Service

Pros:

• "Gene is the man, super personable, great customer service, explains everything in detail and genuine an awesome person to work with during the process!!"
• "Cars in the lot were in amazing shape, and Roman was a pleasure to deal with."
• "From the moment my son and I walked on their lot, we were treated with such courteous, superior customer service by ROMAN."
• "Ika and John were so good to me, they made my first time buyer experience amazing!"
• "BJ made my experience at Highline Auto amazing. He made sure I was going to leave with a car & worked with what I had."
• "I’m so very please and greatly appreciated of Jamel he put up with all my calling and crying and he worked it out for me"
• "John helped me he was quick, respectful, and made my experience here a joy!"

Cons:

• "This place lied to me majorly."
• "The guy John is rude!"
• "The staff seemed disinterested and unhelpful, making me feel like I was inconveniencing them by being there."
• "John was so rude you heard everything he was saying from inside of the office, no respect for the myself the customer or the customers that were waiting."
• "This place is totally running a scam. If you have terrible credit, this might be the dealership for you, but if you have any money, take your business elsewhere."
• "They are the most unprofessional people I have meet."
• "I WOULD NEVER SEND NOBODY THERE TO BUY A CAR"

Car Quality

Pros:

• "I love my Toyota Corolla."
• "I just got my car here and couldn't be happier."
• "I decided on a 2022 Nissan Altima and left with a car and happy."
• "Highline auto went far and beyond."
• "Cars are great prices are great and they really work with you!"
• "I am Happy to say the staff at this dealership went above and beyond to get me into the car i wanted."
• "I fell in love with my like new 2012 Volvo XC60."

Cons:

• "Keeping my 500 dollars from my $1,500 dollar deposit because i unexpectedly was laid off due to the pandemic and had to return the car due to the finance revoking my loan."
• "Apparently my car has been in accident and offered me payment plans for something I didn't break stay away from this dealership!!!!!"
• "They also noted that MAJOR work had been done to the engine which I was not told about and was not in the car’s report."
• "BUYER BEWARE! I have a coworker and a friend that purchased vehicles here that had multiple major issues that Highline Automotive staff were dishonest about."
• "They lied to finance company and when the loan fell through I returned the car and they kept my $4k down payment."
• "The dealership came and took my car without notifying me or the BANK."
• "They sold me a lemon!!! I’ve had countless problems with a car I had from these guys and they always gave me run arounds as to how to get it fixed and where etc."

Staff Professionalism

Pros:

• "everyone here was very nice and friendly"
• "everyone that works there are friendly n respectful"
• "The staff there is amazing, friendly environment and clean."
• "Customer Service was fantastic."
• "They treated me very respectful an nice an they were talking to me not to just sell me a vehicle but just very nice staff an owner."
• "The employees were very helpful and attentive to my needs."
• "The staff is amazing! They show appreciation for their customers, and they go out their way to make sure satisfaction is guaranteed."

Cons:

• "Do yourself a favor and go someplace else."
• "They lacked basic knowledge about the vehicles they were selling and were unable to answer even the simplest of questions."
• "This place is horrible they took advantage of my sister."
• "The cars have issues, and the dealership itself is NOT honest."
• "They knew the car they were TRYING to sell me was totaled."
• "THE CAR HAS BLOWN OUT SPEAKERS & THEY REFUSED TO PUT NEW SPEAKER'S IN MY CAR"
• "My experience was terrible, i'm from a carrier(Starta transport) company that delivery a car for this dealership, 2 month ago, and we didnt receive our payment."