"The salesperson, manager and loan manager were very friendly while being professional."
"Everyone at the dealership was nice and helpful."
"Joel the salesperson took the time to call, text and email and really made me feel like I was family."
"Our salesman Franco was very funny and nice."
"The staff we worked with was polite and professional."
"I felt that I was in very good hands and that I had finally found a car dealership I could trust!"
"We never felt pressured into making a decision."
Cons:
"The salesperson didn't really listen to what my friend was telling him she was looking for."
"Very disappointing! Was ready to purchase a vehicle and trade."
"The finance manager Mike got me a better rate than my own CREDIT UNION!"
"We had a few bumps along the way."
"We had an issue pop up on the test drive."
"I found the finance guy to be grumpy and almost a deal killer."
"The salesman I worked with provided very little actual service, gave me no useful info beforehand to prepare for the purchase."
Pricing and Fees
Pros:
"The price I was quoted from TrueCar was the price I paid."
"Their pricing is more than fair, and there were no hidden fees."
"Considering the low milage and condition of the car, I feel the price was very fair."
"No hidden fees like everywhere else!"
"They price their cars VERY well."
"The pricing was quite fair which made haggling unnecessary."
"Prices are fair."
Cons:
"Would have given 5 stars but just did an oil change and there was 6.1 quarts of oil in the engine which is a full quart more than the engines capacity."
"Without even giving me the opportunity to look at the car the salesman told me 'this car is not for sale we are wholesaling it'."
"I was frustrated and over these, 'new' hidden unadvertised fees."
"Sadly, they weren't able to negotiate a price any lower."
"Since I didn't already have a check for the down payment, he informed me that if I wanted to drive away with the car that day, my only options were to finance it all or put $3k on a credit card and finance the rest."
"The only one negative was an owner's manual for the vehicle was not available."
"Doc fee is about $350."
Vehicle Condition
Pros:
"He told me it was in great condition, mechanically and cosmetically, with ZERO issues."
"Every used vehicle that I saw was in immaculate condition."
"All the vehicles on the lot looked to be in outstanding condition, with most having very low miles."
"The cars are impeccably clean in great shape."
"The Jeep was completely detailed, as expected, and it was IMMACULATE. Not one flaw !!"
"The condition of the vehicle was much better than others I had seen at other dealers."
"Every car is immaculate, stored indoors in a spotless showroom."